Aegis Travel Insurance, the travel and events division of Aegis General Insurance Agency, provides flexible protection for today’s leisure and business travelers. The company draws on more than 30 years of industry experience to deliver tailored travel and event plans – from trip and event cancellation to comprehensive emergency coverage – that help travelers maximize value without paying for coverage they don't need. Its exclusive Stress Less Benefits help eliminate out-of-pocket expenses and claim processing through 24/7 global assistance services that can coordinate care, manage disruptions, and pay providers directly during covered events. By combining customizable coverage with hands-on support before, during, and after a trip, Aegis Travel Insurance empowers customers to go insured and go ready. Explore GoReadyInsurance.com.
Aegis Travel Insurance (goreadyinsurance.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
goreadyinsurance.com
Website
goreadyinsurance.com
Category
Insurance
Location
Harrisburg, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Unable to file claim because they suspiciously can't find my policy number and aren't open before the time of the event. Scam company, stay far far away.
Response from Aegis Travel InsuranceJun 2, 2026
Thanks for providing this feedback, Ryan. After reviewing your concern, we were able to locate a policy associated with your information; however, we have no record that you attempted to call us for assistance or file a claim.
Policy documentation is provided at the time of purchase and includes all necessary details for filing a claim, including your policy number and step-by-step instructions. In addition, we offer 24/7 global assistance specifically designed to support customers at any time.
We appreciate you bringing this matter to our attention and remain available to assist further should you still need support.
MA
Margaret
Didn't resolve claim until I filed a complaint
As others here have experienced, GoReady’s SOP appears to be wearing claimants down with an unnecessarily opaque claims process and indefinitely delaying claims.
The first few weeks after initiating my claim were spent in back-and-forth email exchanges with GoReady Claims, which were signed “Claims Intake Service,” with no indication that GoReady does not in fact process its own claims. More than three weeks after I had initiated the claim and submitted every piece of documentation requested (none of it at once), I received an email from the underwriting firm that is actually responsible for processing claims requesting that I resubmit my documentation.
In the months to come I was repeatedly put-off with promises of action anywhere from 10 business days, to 10-15 business days, to the nonsensical 3 business weeks. Repeated excuses for the delays included that it was an unusually busy travel season; that my claim was being “escalated;” and that a supervisor was reviewing my claim and would be contacting me shortly.
Equally unhelpful was the fact that parent company Aegis took no responsibility for the obvious delay tactics of the agencies responsible for processing claims on the policies it sells and presumably stands behind. After hitting multiple roadblocks with the various offices and team members I kept getting referred to, I called Aegis for assistance and was told they have no say over how, when, or if GoReady or their underwriters process claims.
Not until I mentioned filing a complaint did I finally receive a call from a claims reviewer, after nearly three months of excuses, delays, and unfulfilled promises. Encouragingly, the reviewer had a clear understanding of my documentation, asked clarifying questions, and suggested that my claim was likely be processed in a timely manner.
Disappointingly, after receiving no further information in what could be considered well beyond a timely manner, I made a follow-up call and was told my claim was still under review (an excuse I’d already heard dozens of times) and to try again the next week.
I filed a complaint with the Better Business Bureau that same day and it was submitted to GoReady the following morning. That afternoon, on a Friday no less, I received an email stating that my claim had been approved and to expect the usual 10-15 business days timeline for the check to be processed and mailed. I held off on identifying the claim as officially resolved through BBB until I received and cleared the check which, in a break with precedent, arrived within the promised 10-15 business day timeline.
Moral of the story? Don’t purchase travel insurance through GoReady unless you have the time and the fortitude to navigate their Sisyphean claims process knowing that filing a BBB complaint may be your only recourse for getting it resolved.
Response from Aegis Travel InsuranceOct 4, 2024
We thank “Margaret” for the feedback on her experience with our claims process. Unfortunately, we are unable to locate a BBB complaint with this name. We welcome “Margaret” to contact our office at (800) 498-9540, and provide her full name and or contact information, as we would like to address her concerns but need further information.
Thank you,
Janet Garces
Claims Manager
AP
Allan P.
Claim Denied - Go Ready picks an unrelated event to deny the claim.
I purchased travel insurance from Go Ready for a family trip to Israel for December 2023 which I canceled due to the terrorism taking place in Israel. I sent the company a detailed article from the Jerusalem Post detailing the terrorism event in November 2023. This completely fit the policies conditions for a claim yet the company denied the claim due to a simultaneous war going on at the time and disregarded the terrorism event despite it being independent of the war and clearly so documented in the news article. My appeal was denied.
Response from Aegis Travel InsuranceJun 4, 2026
We appreciate you taking the time to share your experience, Allan. We recognize the seriousness of the events referenced and how difficult it is to cancel a trip under these circumstances.
Your claim and appeal were carefully reviewed in accordance with the terms and conditions of the policy, which contains a general exclusion from losses arising from declared or undeclared war, or any act of war. Based on the broader context at the time of the incident, the event was determined to fall within this exclusion, which impacts eligibility for coverage.
We understand your frustration and appreciate your patience through the process. Thanks again for your feedback.
WO
Wow
scam company
scam company, they will never pay your bills and ask you lot of questions and docs and privacy
Response from Aegis Travel InsuranceJun 2, 2026
We take feedback like this seriously and are committed to providing a clear and supportive claims experience for all policyholders. Based on the information provided, we are unable to locate a policy or review a claim without additional identifying details, such as a policy number or full name.
For clarity, documentation requests are a standard part of any insurance claim review and are required to ensure claims are evaluated accurately, securely, and fairly. Our team is available to support you through the process by phone, email, or live chat. Please reach out to us directly so we can better understand and address your concerns.
JS
John S.
They will not pay for your trip
They refuse to pay for trip interruptions from delays, unless the airplane/train you take is delayed for 3 specific reasons: weather, mechanical breakdown, or labor strikes.
If you are delayed for hours and hours and miss a connection for any other reason, they refuse to pay anything.
It's the cheapest option for a reason. It's useless for most reasons that other insurance will cover.
Then the company has the gall to come on here and fraudulently say they do cover mechanical breakdowns, when our communications proves the exact opposite (Amtrak broke down, leading me to miss connection).
Response from Aegis Travel InsuranceJun 2, 2026
Thanks for sharing this feedback, John. We understand how frustrating travel disruptions can be, especially when they impact important plans.
Based on the information provided, we are unable to locate a policy or corresponding claim in our system, which limits our ability to review the specific situation described.
That said, we would like to clarify that our policies include multiple covered reasons for trip delay and interruption benefits beyond the limited scenarios you described in your review. Covered events and eligibility are clearly outlined in each policy’s terms and are consistent with industry standards.
We are committed to transparent communication and accurate representation of our coverage. We encourage you to contact us directly with your policy information so we can better understand your concerns and provide appropriate assistance.
GO
GoodGuy70
Unreasonable cancelation policy
I bought travel insurance for my son a year in advance, in preparation for his school trip to Washington DC the next year. A couple weeks later, I learned that the trip organizer already included travel insurance. So I contacted customer service and asked to cancel the policy and get a refund. They said it was too late, customers only have 15 days to review and cancel. They refused to cancel and issue a refund, even if it's almost a year in advance :-/
It took several emails (with request to escalate to the managers) until they finally agreed to cancel and refund. That was needless hassle and aggravation.
Response from Aegis Travel InsuranceJun 14, 2024
We’re sorry to hear that you were disappointed with the Free Look Period terms of your policy. We can assure you that it’s standard across the U.S. Travel Insurance Industry for policies to become non-refundable once they are 10-15 days from the purchase date.
The reason for this is because the Trip Cancellation benefit on your policy (which represents the majority of the premium’s value) takes effect the day after you purchase it. From that point forward, you could potentially submit a claim that would return your fully insured trip cost of $1,500.
To receive a refund of your $30 policy, you simply need to contact us within 15 days of your purchase date. It appears our call center was in steady contact with you throughout, so hopefully you were more understanding & pleased with the final outcome.
Thanks,
Isabella Siblesz
Operations Manager
DC
Dan C.
Redemption , they paid the claim 🙏🏼
Update: I continued to contact them regarding my claim and the ridiculous reason they were not covering it. I let them know I saw their reasoning as bad faith and low and behold they paid my claim. Rightfully so, I am updating my review. I’m also being generous at this point because I am happy they did the right thing even though I had to be persistent to be paid. The fact that they have a conscience goes far. Hope anyone else filing a valid claim is heard.
Response from Aegis Travel InsuranceJun 2, 2026
Thank you for taking the time to update your review and share your experience, Dan! We looked up your claim in our system and found you were reimbursed for the full amount. We appreciate your patience throughout the process and are glad we were able to bring your claim to a positive resolution.
SP
Sp
This is the biggest scam I’ve ever…
This is the biggest scam I’ve ever encountered. I bought this because there was a possibility that I’d have to cancel my concert tickets. Their policy said “100% coverage if you’re unable to attend the event”. When I emailed them saying that I’ll be unable to attend the event, they stated that this wasn’t covered and referred me back to the policy where it literally listed “not being able to attend the event” as a reason. What a scam…never get this insurance. They will take your money and refuse to reimburse you. “Businesses” like this need to be put out of business.
Response from Aegis Travel InsuranceFeb 4, 2025
Thank you for your review, we’re disappointed you think the cancellation insurance you obtained was a scam. You purchased the plan on February 7th for an event taking place on March 1st. During the purchase process on the See Tickets site you have the option to include cancellation insurance or not. There is a brief blurb which describes covered reasons “Yes, please protect my tickets. I can file a claim if I am unable to attend this event due to injury, illness (including COVID), involuntary job loss, and/or other unforeseen issues listed on the protection policy." There is a link to read the Description of Coverage in its entirety. In addition to the link, once the transaction is complete, a set of policy documents are emailed to you. You have 10 days to review the coverage. If, at the end of the ten days you decide the plan is not a good fit for your needs, you are able to cancel the plan and receive a refund of your premium.
As with most forms of insurance, the coverage activates based on certain unforeseen events occurring. The list of those covered events for can be found in the attachment (which was emailed to you) on pages 9 and 10.
We’ve also attempted to contact you by phone and email to discuss this but haven’t received a response yet. Please feel free to reach out if you have any questions or concerns.
