VBL
Pretty good customer service
Reason for call was addressed quickly & information was provided via email. Rep. Was nice but call was a little difficult to hear, rep sounded distant & a little muffled. Better sound quality would’ve been appreciated
Response from Aegis Travel InsuranceOct 8, 2026
Thanks for flagging this to us! We investigated this further and learned that one of our agents had a headset issue that was causing the low volume. We've already replaced it. We appreciate you taking a moment to provide this feedback and are glad you got the information you needed. Safe travels!




