Love the product, but unable to cancel/hold subscription. I have 5 extras. They ship it every 3 weeks, no email response and website is not up..........they are having server issues it says.
Response from gopurebeauty.comAug 13, 2025
Hi Rebecca,
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
We successfully canceled your most recent order before it shipped, so no charge was applied. Any pending authorization will be released within the next few days.
We've located your email and will be reaching out shortly with the next steps regarding your previous orders and your subscription.
We appreciate your patience and understanding. Once you receive our email, please feel free to reply directly if you have any further questions or concerns.
Best Regards,
goPure
KD
Kelly D.
Everything went wrong
Everything went wrong! I ordered this one time to see if it works, but it doesn't. Turns out they keep sending this crap to me and there is nobody you can talk to . I have tried to email and call many times and you can't get anybody to respond!!!!!!! How am I supposed to return this within 30 days if nobody calls back or emails back!!!!! You all will take this all back and refund My money!!!!!!!
Response from gopurebeauty.comJul 29, 2025
Hi Kelly,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. We’d be happy to assist you; however, we haven’t received any emails or voicemail messages from you, which limits our ability to follow up. Kindly reach out to us at [email protected] so we can locate your account and provide the support you need.
We look forward to hearing from you. Thank you for your patience.
Best Regards,
goPure
JJ
Jennifer Jones C.
I had a package that was delivered to wrong address
I had a package that was delivered to wrong address. I never received. I let customer service know. Responded fast apologizing and will look into it. After that I have sent about 5 emails and no one will update me on resending the product out. I have been a customer for years! You can’t even call to talk to anyone. It’s just my email or message.
Response from gopurebeauty.comJul 15, 2025
Hi Jennifer,
Thank you for your feedback, and we sincerely apologize for the inconvenience. Due to a high volume of messages, there was a delay in our response. However, your refund has been processed as requested and should appear in your account within 3–5 business days.
We appreciate your patience and understanding. Please do not hesitate to reach out to us if you have any further questions or concerns.
Best Regards,
goPure
ER
Elise R.
Absolutely DO NOT recommend this…
Absolutely DO NOT recommend this product — the customer service is downright atrocious.** I gave the cream a fair try. It's fine, nothing special — honestly, no better than what I can pick up at CVS for half the price. But that’s not the real issue.
I cancelled my subscription, got a confirmation, and yet they continued to bill me and send more product. Even worse, I used the *wrong* credit card for my initial purchase and immediately called to correct it. They confirmed the change. But guess what? The so-called "cancelled" orders kept coming — and they were charged to the *removed* card. Completely unacceptable.
I’ve sent multiple emails, left voicemails, and BEGGED for someone to call me. Not a single response. No one cares. No one calls back. Their customer service is nonexistent, and the way they’re handling billing is shady at best.
I wanted to follow up regarding their response. I double-checked my phone, and there are no voicemails—so I'm not sure who they believe they are calling. Additionally, I have multiple emails that directly contradict their statement.
Avoid this company at all costs. They’re a nightmare to deal with.
Response from gopurebeauty.comJun 26, 2025
Hi Elise,
Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused.
Upon review, we see that your subscription was delayed in March but not canceled, which resulted in a new order being generated in May. For this month, the payment attempt failed due to an incorrect credit card, so no order was processed or billed.
We also want to let you know that we’ve responded to all the emails you sent. We're sorry if our replies were missed, but please note that your subscription has been successfully canceled, so no further orders will be placed or shipped automatically going forward.
If you have any other questions or concerns, feel free to reach out to us at [email protected]. We’re here to help.
Best Regards,
goPure
CE
Cee
Charge w/ no warning, locked out of acct
I have suddenly had a charge without warning. Up to now I have always received an email in advance. I am also locked out of my account despite requesting a password reset MULTIPLE times. I’ve also been asked for a review, and asked to verify my address. But no warning about the charge. And why would my address need to be verified after already having received multiple orders? I am extremely frustrated not to be able to access my account. I want to cancel my subscription.
Response from gopurebeauty.comJun 26, 2025
Hi Cee,
Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused.
Your subscription has been successfully canceled, so no future orders will be processed or shipped. It appears that your account is not fully registered, which is why you're experiencing issues with resetting your password. To resolve this, we've sent you an account invitation via email. Please use it to create a password and complete your account setup.
If you’d like to return your most recent subscription order, you can submit a return request here: https://returns.gopurebeauty.com/#/ and we’ll be happy to assist you further.
We truly appreciate your patience and understanding. If you have any other questions or concerns, feel free to reach out to us at [email protected].
Best Regards,
goPure
SW
Susan W.
The new vitamin c serum is nothing like…sludge
The new vitamin c serum is nothing like the original.
It is thick sticky hard to fill the dropper and it has a slight smell to it. Also hold the bottle in the lite the bottom of the bottle .The bottle is deceiving it is about three quarters full as the bottom of bottle is raised
Response from gopurebeauty.comJun 19, 2025
Hi Susan,
Thank you for sharing your feedback on our Brighten & Even Serum, and we apologize for any inconvenience. You're correct; this serum's texture differs from our original Vitamin C Serum, which had a more watery consistency. As our products are fragrance-free, any scent you notice comes naturally from the raw ingredients. We're happy to assist you further, so please reach out to us at [email protected].
We look forward to hearing from you. We appreciate your patience.
Best Regards,
goPure
AR
Annette R.
If i could give a lower score I would
If i could give a lower score I would. Not because tge product is so bad but their customer service is non-existant. You cannot cancel orders. I tried to cancel in January and this month it charged me again for a product I now do not use. I have received numerous orders since trying to cancel. This time I caught the charge on my bank account.
I tried to email them because I could not reach a person. The email address, when clicking to send them an email came up NULL. Great way to avoid customers. There was no chat option for me.
Very, very frustrated and unhappy.
Response from gopurebeauty.comJun 16, 2025
Hi Annette,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the accidental subscription. Your subscription has now been successfully canceled, so no further orders will be placed automatically. We've also canceled the order placed today and since it was canceled in time, you were not charged, and the pending authorization will be voided within the next few business days.
We appreciate your patience. Please do not hesitate to reach out to us if you have any further questions or concerns.
Best Regards,
goPure
MF
Maggy F.
Reasons why I will not buy Go pure.
These are the reasons why I will not buy:
1.Ad says discounted at $33 not true at least for Canadians it's still $59 each, so maybe this is on US auto ship only.
2. If they are able to provide lower price and free shipping on auto ship, why then can't they remove the $30 freight when you pay full price? That's a way to sort of trap you in (screams scam)
3. If I only add the 3 jars as a one time purchase it won't let me, unless I add another product to the cart. Hmm glitch? I didn't think so. It's just a tactic to get you to buy more.
Well then I prefer to spend my hard earned money somewhere I can trust.
Response from gopurebeauty.comJun 9, 2025
Hi Maggy,
Thank you for sharing your feedback about your pre-purchase experience. We apologize for any confusion regarding pricing and shipping. We're here to help!
Please contact us at [email protected] with details about the ad you saw, so we can clarify any misunderstandings and assist you with the shopping cart issue.
We appreciate your patience and look forward to assisting you further.
Best Regards,
goPure
