Kathy H.
Shipping issue
I ordered the products March 20. The company you use for shipping is terrible. They sent an email 2 days ago that they tried to deliver the package and would try again. I sent them an email asking why I didn't get the package. The address is correct and should have no problems delivering. Haven't got a response from my email to them and still waiting. I read horrible reviews on this shipping company you use so if and when I get my products I probably won't order again because of the shipping issues. Not worth it.
Response from gopurebeauty.comMar 29, 2026
Hi Kathy, Thank you for your feedback, and we're very sorry for the delay and the frustration you’ve experienced. According to the tracking, your order was delivered yesterday, so we're hoping it has reached you. If it did not turn up, please let us know so we can take the next appropriate steps to resolve this for you. We completely understand your concerns about the shipping issues and the carrier's lack of communication. This is not the experience we want for our customers. We truly appreciate your feedback, and appropriate actions will be taken to address these concerns. If you still haven’t received your package, please email [email protected], and we’ll be happy to assist further. Best Regards, goPure