Margo
FYI no subscription reminders
I ordered the neck cream and like the product OK. I had it set to subscription and could've sworn it said they'd send a subscription reminder 3 days before sending out the next shipment, but they did not. When I went to cancel and it asked if I wanted to pause instead, it did explicitly say they would remind me 3 days before; but it seems like that's not a promise they make at the outset. I don't trust that they would follow through on the email reminders if I paused my subscription, and I don't particularly want to personally keep track of this subscription, so if I purchase again I'll do a one-time.
Response from gopurebeauty.comFeb 3, 2025
Hi Margo, Thank you for your feedback. We sincerely apologize for the inconvenience caused by not receiving reminders prior to your new subscription shipment. We typically send an email reminder 7 days before the shipment date, but it’s possible that these reminders ended up in your spam or junk folders. We understand that you canceled your subscription due to this issue, but if you’d like to resubscribe to enjoy the subscription benefits, we would be more than happy to assist you! Additionally, we can make any necessary subscription changes on your behalf. Please don’t hesitate to contact us at [email protected] if you have any questions or concerns. Take care! Best Regards, goPure