I’ve used my 1st order (3 jars), not really seeing any change. You’ve billed me again over $100, which I did not authorize. I’m still using the 1st order! Now you’ve sent and billed me again! Please do NOT bill me again! Stop this subscription!
LouAnne Lucas
Response from gopurebeauty.comJan 12, 2026
Hi LouAnne,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Your subscription was canceled on January 8, so no future orders will be placed. We’ve received your email and will follow up shortly with instructions on how to return the most recent order for a full refund.
Thank you for your patience and understanding.
Best Regards,
goPure
ER
Elise R.
Absolutely DO NOT recommend this…
Absolutely DO NOT recommend this product — the customer service is downright atrocious.** I gave the cream a fair try. It's fine, nothing special — honestly, no better than what I can pick up at CVS for half the price. But that’s not the real issue.
I cancelled my subscription, got a confirmation, and yet they continued to bill me and send more product. Even worse, I used the *wrong* credit card for my initial purchase and immediately called to correct it. They confirmed the change. But guess what? The so-called "cancelled" orders kept coming — and they were charged to the *removed* card. Completely unacceptable.
I’ve sent multiple emails, left voicemails, and BEGGED for someone to call me. Not a single response. No one cares. No one calls back. Their customer service is nonexistent, and the way they’re handling billing is shady at best.
I wanted to follow up regarding their response. I double-checked my phone, and there are no voicemails—so I'm not sure who they believe they are calling. Additionally, I have multiple emails that directly contradict their statement.
Avoid this company at all costs. They’re a nightmare to deal with.
Response from gopurebeauty.comJun 26, 2025
Hi Elise,
Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused.
Upon review, we see that your subscription was delayed in March but not canceled, which resulted in a new order being generated in May. For this month, the payment attempt failed due to an incorrect credit card, so no order was processed or billed.
We also want to let you know that we’ve responded to all the emails you sent. We're sorry if our replies were missed, but please note that your subscription has been successfully canceled, so no further orders will be placed or shipped automatically going forward.
If you have any other questions or concerns, feel free to reach out to us at [email protected]. We’re here to help.
Best Regards,
goPure
MA
Margo
FYI no subscription reminders
I ordered the neck cream and like the product OK. I had it set to subscription and could've sworn it said they'd send a subscription reminder 3 days before sending out the next shipment, but they did not. When I went to cancel and it asked if I wanted to pause instead, it did explicitly say they would remind me 3 days before; but it seems like that's not a promise they make at the outset. I don't trust that they would follow through on the email reminders if I paused my subscription, and I don't particularly want to personally keep track of this subscription, so if I purchase again I'll do a one-time.
Response from gopurebeauty.comFeb 3, 2025
Hi Margo,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by not receiving reminders prior to your new subscription shipment. We typically send an email reminder 7 days before the shipment date, but it’s possible that these reminders ended up in your spam or junk folders.
We understand that you canceled your subscription due to this issue, but if you’d like to resubscribe to enjoy the subscription benefits, we would be more than happy to assist you! Additionally, we can make any necessary subscription changes on your behalf.
Please don’t hesitate to contact us at [email protected] if you have any questions or concerns. Take care!
Best Regards,
goPure
