GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi Heather, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. It looks like we refunded you back the amount of $51.42. If you have any other questions or concerns, please feel free to email us back at [email protected]. I hope you have a awesome day! Betsy The PetSocks Team

Response from GoPupSocksSep 16, 2021

Hi Becca, I hope your having a great day! Thanks for taking the time to write a review. I apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. I am wondering if a resolution was provided to you? If you have any questions or concerns please feel free to email me back on this email and I will be able to help you. Thanks, Betsy The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Crystal, Thank you so much for reaching out to us! We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement for the blue and purple PupSocks Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Francis, I hope your having a awesome day! Thanks for placing an order with us. I wanted to ensure that your order issue has been resolved. Can you please email me back at this mail and let me know if a resolution was reached? I look forward to hearing from you. Thank you for your patience. Thank you! Betsy The PupSocks Team

Response from GoPupSocksSep 24, 2021

Hi Nor, We are happy to know that you think our custom product is cute but it is unfortunate to see that the feel and size what not what you expected. We try our absolute best to find the perfect material to sublimate the perfect photo on them. We make our socks with the intention of them being novelty items, but at the same time, our customers can still wear them. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Nor, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 24, 2021

Hi there Loni, We are excited to know that you loved how everything came out but the fitting and material. It's unfortunate and saddens us because we always try to find the perfect material to make an excellent sublimation of the photo onto the custom socks. We make our socks with the intention of them being novelty items, at the same time, our customers can still wear them. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Loni, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]