customer
Great socks
Great socks! My son-in-laws loved them with their favorite family pet on their new socks!

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Great socks! My son-in-laws loved them with their favorite family pet on their new socks!
customer
I have ordered 2 weeks before christmas and still havent arrived
Response from GoPupSocksFeb 10, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
customer
Socks arrived on time and looked even better than expected! 10/10
SanchezMommy
We made a mistake on our order and the communication was excellent! They got right back to me and helped me every step of the way! I would highly recommend them! And the blankets are excellent l!
Sara
I ordered 2 different orders from PupSocks. —First one was a gift to my boyfriends sister who just lost her cat. Socks didn’t come out that great but she still loved them. —My second order, I ordered before the Christmas cut off but it didn’t arrive until after Christmas. I paid extra for shipping and also gift wrap. It didn’t come with the gift wrap either. I’ve contacted PupSocks and haven’t heard back. I know they are definitely busy with everything going on right now but, I feel I should be refunded for shipping and gift wrap. The upside is the pup blanket came out amazing!
Response from GoPupSocksSep 24, 2021
Hi Sara, I'm sorry to hear your experience with us. I'm sure it was frustrating waiting a long time to receive your item and it not get there for Christmas. I checked the system to see if we resolved this issue and I was happy to see that we were able to refund you for the services you did not receive. We truly hope you remember us in the future and have a much better experience the next time you shop with us. We always try our absolute best to accommodate our customers and meet their needs. If you have any other questions or concerns, please feel free to contact us via email at [email protected]
Luke
Reviewing this order is difficult for 2 reasons: * I ordered multiple products with varying quality * USPS shipments are delayed for weeks I ordered 2 masks and 1 blanket on Black Friday 2020. I did not receive my package until January 8th 2021. The order wasn’t shipped until December 19th 2020, so it was cutting it close to Christmas anyway (it was a Xmas gift) but pupsocks shipped the package priority 2 day shipping. Again, the post office let it sit at the origin facility for weeks before shipping, which is not PupSocks fault. However, by Dec 19th it was widely publicized that USPS was backed up for weeks, so pupsocks could have attempted to pivot to another shipping company when that was realized. Pupsocks did send me printable proofs of both products which I was able to put into Christmas cards in leu of the actual product. This was a nice gesture. The blanket is great! Warm and decent quality. The crop of my dogs face along with the print quality is perfect. We'll see how it holds up in the wash, but upon first glance it seems great. The masks were of lesser quality. The prints on the masks look great and the material is good, but the masks are too small for an adult face. Both only barely cover your nose and stay on your chin. If you try speaking with the mask on, it either pulls the top down below your nose, or the bottom half of your mouth pops out. Unfortunately the masks aren’t usable for either myself or my fiancé, so we’re pretty disappointed about that aspect of the order. For these reasons I gave this order 3 stars. If the product arrived within a month, or the masks were actually usable, I would have given pupsocks 4 or 5 stars.
Response from GoPupSocksSep 24, 2021
Hello Luke! We truly appreciate your honesty and the feedback you provided! I do want to mention that we are super excited that the images on the masks and blanket came out great! Your satisfaction is a huge inspiration for our company. We are, however, discouraged to see that the quality of the masks were not what you expected. The great thing about our company is that we take our customer's reviews very serious and into account to help this growing company improve our products and services. Thank you for making your point, Luke! We hope you shop with us again and you have a better experience the next time. If you have any questions or concerns, email us at [email protected]
Emma
I ordered a pair of socks in mid November with the intent of having them be a Christmas gift. I expected just over a month would be plenty of time to receive the product, even with COVID shipping issues. My product was marked as in Pre-Shipment on December 7th, and I emailed the company on December 22nd when I still had not received my product. The company didn’t respond until Jan.3rd, to which I replied and have not heard back nearly a week later. Extremely disappointed and out $35.
Response from GoPupSocksFeb 10, 2021
Hi there, I am sincerely sorry that you never received your items. Here at PupSocks we value our customer's satisfaction. I am so happy to see that a refund was processed for you. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
Have not yet received product but email said that this was my last reminder to leave a comment - so review is based on the experience. I am an international shipment (NZ) and ordered on 28 Nov. I have not yet received the product as of 10 Jan. This was a Christmas present - and I did appreciate the email showing what the product looked like (so I could show my daughter) but perhaps you need to put an easily visible message that international orders to Oceania take 6+ weeks to receive. Hoping to get them soon!
Response from GoPupSocksSep 24, 2021
Hello there Lisa, We want to extend our sincere apology for the inconvenience of this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]