AL
Cute idea; needs to be perfected.
Saw this ad on Instagram and really thought this would be a good purchase, and not a poor experience. I purchased 2 pairs of socks for $43 Canadian, and I intended these to be a gift gift for brother and his new fiancée for Christmas. Shipping took 51 days to reach Canada; received well after Christmas, though I was expecting shipping delays because of the pandemic. When I inquired further, I received a generic form email saying their shipper UPS wasn’t communicating with them. Tracking was updated very infrequently. On the order customization request line for the graphic artist, I requested that the bow tie on one cat head be included; there was no indication from them that this would not be included until I received their mass email saying the order won’t ship on time with a socks photo included in a printable Christmas card to send to the recipient. I can even accept all of the above, but sock quality is not what I expected. The sock has an interesting fabric and feel with a glossy look. They don’t appear to have a very (or a barely) fitted heel. I don’t think this sock will be worn by my recipients. Very sorry to say that these are, at best, worth half the price.
Response from GoPupSocksApr 7, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. While we are saddened to hear that you were unhappy with the overall quality and fit of your socks, we truly appreciate your feedback, and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of an alternative item. If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away. The PupSocks Team -Courtney M.