GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jake
11 days after I have ordered I have only received a tracking number that neither UPS nor Shop can provide delivery information for. I also discovered this product through instagram advertising and regret not doing some research before purchasing. Use a competitor's service. I will be contacting my bank to cancel the charge
CA
Do not order from this company! They send you a shipping number that does not work. They will not respond to you either. Do NOT waste your money!!
Ethan K.
A gift for my wife. They sent me a tracking number that did not work. Told me that it was too bad that my order got lost, that I should contact some insurance company and ask for a refund. Insurance company was a dead end, so I put a stop on my credit card for the charge. They then became more sympathetic and tried to send me a replacement pair of socks which again I never received. I asked for a refund and they said they can't because of the credit card dispute.
Response from GoPupSocksJan 3, 2023
Hi Ethan, Thanks for your feedback. We do apologize for the issues you experienced. After looking into your order details, I can see your replacement order was delivered. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers in the near future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team
Chelsea S.
I ordered 2 pairs of socks Nov 8 after seeing an ad on social media. It's Nov 29 and they can't tell me when the order will be shipped due to "quality concerns." But I'm being bombarded with ads and emails now to order more. Customer service says they " want to be sure we make up for where we fell short of fulfilling your order in a timely manner." but don't actually offer me anything! Save yourself the hassle.
customer J.
Never received
Marcia H.
My son especially likes dogs so I bought two for him.Very fast logistics,my son likes it too,but I noticed that the pattern is obviously deformed after wearing although it is hidden in the shoe, the children may prefer a dog sock that looks and wears cute.
Response from GoPupSocksNov 1, 2022
Hi Marcia, Thanks for your feedback. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team
patsy
I was promised a coupon since my order was late. I have emailed customer service multiple times without a response. I would not recommend pupsocks if you want a good experience.
Response from GoPupSocksSep 22, 2022
Hi Patsy, Thanks for your feedback. We are terribly sorry you haven't received your coupon. After looking into your order issue, I can see we reached out on September 13 with no response. With that being said, please look out for an email from one of our customer service representatives. Best Regards, The PupSocks Team
Nikki S.
My order was fulfilled quickly and accurately. I filled out the online form and my socks were created exactly how I envisioned! What a beautifully unique idea for people of all walks of life!
Response from GoPupSocksSep 9, 2022
Hi Nikki, We are elated that you love your PupSocks and you were pleased with our products and speedy services. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We appreciate your business and value you as a customer! Kind Regards, The PupSocks Team
