Regina S.
My socks were made wrong
My socks were made wrong. I sent an email a week ago and haven't heard from anyone

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Regina S.
My socks were made wrong. I sent an email a week ago and haven't heard from anyone
customer
Never received my order. Don’t trust Instagram ads
Ken in Montclair, N.
Poor reproduction of my dog's photo. Disappointing for the price, but still a cute gift.
Conner G.
I would give this zero stars if possible. Followed the instructions to a tee. Waited eagerly for my fiancé's Christmas present. It seemed like it took a month to be made and to get here, whatever it's a custom product right? Well they finally show up. I rip the package open like a feral child on Christmas morning. They sent me socks with someone else's dogs on them. Never seen these dogs in my life, ugly dogs. But wait, there's more! I email PupSocks.....nothing. I look for a number to call.....no number anywhere....I mean anywhere. I use their message feature on their website.....nothing. I message them on Facebook....nothing. I paid $32 for a pair of socks that have someone else's ugly dogs on them and right now it's looking like I am stuck with them. PupSocks ruined Christmas.....
Shawn
I ordered a custom blanket. They sent an email claiming to have sent my package. I waited and waited. I have attempted three times to reach out to company to explore options only to be ghosted by them. Their customer service is terrible.
Alexandros F.
After ordering I was told I'd receive it within 10 business days. After nearly 15 passed by, I tried to contact them (through several avenues) to find out its status. No one has responded. This week I finally received a shipping notification and allegedly the order will be delivered next week, nearly a month after the order was placed, two weeks after it should have been received, and after Christmas (which was the reason for the purchase in the first place). I don't have high hopes as I have seen reviews from others who have had similar problems and incorrect orders received.
Response from GoPupSocksFeb 23, 2022
Hi Alexandros, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team
Stacey
Quality was good and pictures came out nicely on the mask.
Donna
Love the idea of These products. I ordered the blanket and socks. My only wish is that the socks were a better quality. They are a very thin made sock with no heal. The blanket is also a very light weighted blanket. More like a baby blanket. However I do love the idea and they are still going to be a hit at Christmas.