Ange
Anyone missing their socks? I have them!
I ordered socks with our dog on them for my boyfriend for Valentine’s Day. I placed the order on 2/1/22, I knew it was cutting it close for a custom order but to my surprise they arrived on 2/10/22. Except the socks I got were two dogs (neither of which being mine), not the color socks I ordered, just completely wrong. I understand mistakes happen so I reached out that same day. I received a response 2/11/22 asking for me to send a photo of the item I received. I responded the same day with a photo of the item I received. It is now nearly 2 weeks later and I have received no communication from anyone regarding my order. Extremely disappointing and unprofessional. I’d expect a little more from a company charging $25 for a pair of socks 🙄 But if anyone is missing their socks with two cute dogs let me know I’ll send em to ya!
Response from GoPupSocksMar 3, 2022
Hi Ange, Thanks for review. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team