GoPupSocksReviews of gopupsocks.com

This company sucks!! I ordered a blanket that was terrible looking( ordered the face collage) and it was just the dogs mouths, and ears. Not 1 clear photo of either dog. Took WEEKS and multiple emails to get a reply from them, finally they said they would send a new one. 4 months later and I still don’t have it or a refund! Don’t waste your time or money with pupsocks!

The quality is terrible, the service is terrible. If you want these as a gift, don't order them. They won't arrive on time. They will arrive 2 months late with no response to emails. These socks are not foot shaped, they're square. There's a big gap of fabric at the small toes with a sharp corner. I was embarrassed to give these as a late gift when they arrived. I handed them to my family saying "sorry guys, this was a good idea in theory but the quality is embarrassing - just a gag gift!" I wouldn't trust the recent good reviews. This product is not good. ADDING TO MY REVIEW A WEEK LATER: I've tried contacting the team to fix the issue on my $300 order. Their inbox is full. They cannot be contacted.

Poor customer service. I don't usually like leaving reviews, and when I do, it's usually for exceptional service. Unfortunately, PupSocks customer service just stopped replying to my emails when I inquired further about their return policy. I ordered a pair of white socks for my mom for Christmas, but when they arrived, there was an orange staining on the crease of the socks. It wasn't too large, but definitely noticeable on white socks. It looked like there was some cross-contamination when pressing/ironing the socks or something like that. I still liked the product, but just to make sure, checked their website which states "If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days." I assumed this was at some extent "defective", given the orange on a white sock so just reached out. At the very least, if not defective, the very next line states, "If you are not satisfied with the outcome of your product, we offer reprints at no charge." However, their first response was only offering a 20% discount on getting a second pair reprinted. I emailed back asking about the return policy listed on their site (as above), and their second response said "This product was not purchased in our shop after checking. Please double check again." I had a confirmation code and receipt and everything, and sent the picture of the socks I received, plus the order number. After this response, they just stopped replying to my emails from there. I waited several days for a response but never got another one back. Followed up with an email just asking for a response, but no response. Would have liked to buy more products from this site as the idea is great, but won't be doing so after this experience. Awesome idea and product, but overall just poor execution and even poorer customer service. Likely would not recommend to anyone else because of this bad experience.

I got someone else’s order and their customer service would not respond to my repeated attempts to get a refund or get my original order shipped. I was really excited about giving them as a gift so I ordered another pair. It came in a reasonable amount of time, but the quality is horrible. The shape does not fit a human foot. They are really uncomfortable and the material is weird. I would not recommend this product to anyone

I love these socks and the blanket we ordered as well. However it took nearly 2 months to arrive which was significantly after Christmas. There is clearly a supply chain issue because they quoted about 2 - 3 weeks tops and it took double the amount of time to receive my order.

Was an easy process and shipped fast. I got one pair for my wife and one as a gift to give to her mom. They look great.

I bought these for a couple friends and they both LOVED the surprise, seeing their doggies on soft and comfy blankets especially since they are both back east and still cold weather.

This was so much easier than I expected! You just choose what you want, upload photos and they do the rest. It took some time to receive so order ahead if it’s a gift, but they are so cute. Well worth the wait!