Petplan Pet InsuranceReviews of gopetplan.com

I wasted 54 mins on phone getting a quote. I was twice referred to Underwriter who initially tried to exclude all arthritis in any part of body, despite only more likely to occur in our dogs rear legs, due to Luxating Platella. Underwriter changed mind after lengthy debate. However, also tried to exclude literally any ear related issues, with no previous history of ear issues. Underwriter stated more likely to have ear infection due to previous dermititis with unspecified cause and on chest, never ears. Any issue could mean also not covering for damaged ear or infected ear not in any way due to dermititis scratching. If Underwriter had wanted to exclude 'any ear issue caused by dermitis scratching', I would have understood and agreed. Underwriter agreed not to exclude ears. The original price quoted did not decrease because of exclusions . When I received the policy, it was not what we agreed to. Any ear issue was still excluded. I had Petplan Insurance for sixteen years previously and was not treated dishonestly before. I absolutely would not waste time again in ever seeking a quote from them. They are certainly not what they seem to be.

Spent hours with my husband to try to upload appointments and bills, and prescription drugs and there was not enough room on your end to upload. Can't even get your address to express mail this and will call someone on Monday to get address. Wasteful time. Walter and Pamela Lewis for Cranberry. Also, can't change our current address as you have the old address. Sincerely, Walter and Pamela Lewis

Had a 34% premium increase without notice. And that increase supposedly include a 15% "healthy pet discount"! So the premium increase was supposed to go up by 57%???

What an almighty rip off - have been with Pet plan for years and find every way not to pay out with excessive and increasing yearly premiums as your pets age. Seriously -I urge anyone considering a policy - to review the option of putting money in the bank each month. A surprising number of vets agree this is a better option.

Buyer beware….terrible…terrible…terrible! Submitted for a new condition and claims were not paid because they said I did not submit within 90 day period. So that creates scenario that any issues I needed paid were within my deductible. Terrible customer service, tereible app, terrible communication, expensive and worthless when needed the most! Thanks for nothing Petplan or Fetch the dodo or whatever you call yourself these days! Corporate infighting and court fights have ruined this company.

This company is terrible. They try to force you to filter all interactions through their app, which is extremely buggy and constantly freezes or crashes. I am unable to open my policy documents from the app, as I simply receive a "file corrupted" error. The live chat feature takes forever to get you to a real person and even then, their answers are clearly scripted and anything more complicated than a yes or no question will get you a "we'll have someone call you" response. Don't expect that call. They gave me the runaround on the phone about how to appeal a claim. They actively seek ways to turn down your claims and then are condescending about your "misunderstanding of policy coverage." I'd love to quote my coverage to them, but I can't open my documents from my app. Funny... They recently gave me a hard time about not taking my eight week old puppy to the vet in the 60 days prior to coverage, despite the fact that I did not own her until the policy started. I was penalized for being a proactive owner. Another interesting choice by this company. They also claimed a condition that was not seen until her adult teeth sprouted was "pre-existing" and refused to cover treatment, which was extremely expensive. When I attempted to gain more information about what they deem a "pre-existing condition," their own website gave me a "not found" error message after being redirected from the aforementioned buggy app. At this point, I have paid hundreds of dollars to a company that has given me zero dollars in return. I would never recommend this company to any owner and will never insure another pet of mine through them again. Hard pass. Save yourself the headaches!

Will never use this company to have pet insurance with again. Submitted my claim in August and kept getting the run around each time I called. Told all the documents were there just needed review and to wait a couple weeks. Call back again and same conversation. It is now Jan 2022 and still nothing. I have cancelled my policy and would caution anyone considering to use this company for their pet insurance.

I just recently called to look for insurance for my pet that has a pre-existing medical condition and immediately right off the bat- the agent stated that no pet insurance covers pre-existing conditions and then proceeded to hang up the phone. It was extremely rude and inconsiderate. I actually have come across pet insurances that offer pre-existing condition coverage. Please train your employees to have better phone skills. I am completely dissatisfied with this insurance and it left a bad taste. There is a way to deliver messages and that just was not the right way.