Petplan Pet InsuranceReviews of gopetplan.com

Although PetPlan made a major error in not providing the correct address on its form for mail- in claims, Anne Wheitsel saved the day ! She was kind, professional, courteous, and efficient, and got my claim on the right track to be processed. Through our several e-mail exchanges, she was unfailingly responsive and helpful. She is a gem of a customer service representative and the best experience I've had through many beloved dogs and many years with PetPlan. She is what customer service is all about!

My Senior doggie needed a cataract surgery because he was nearly blind on one eye. I contacted PetPlan's customer service and talked to Anne Wheitsel. She was so so so SUPER nice and friendly and make the whole process to easy. I sent all the medical bills and estimate of procedure to her attention and it got approved very quickly. This was a very expensive eye surgery and it would have been super expensive without PetPlan insurance. Now my little doggie can see again on both eyes and PetPlan will reimburse me for my surgery expenses less my deductible. I'm very happy with PetPlan and can highly recommend them and their fast and super friendly service. Thank you so much Anne + PetPlan !!!

I had the great pleasure of working with Megan this morning. She walked me thru downloading your app and filing my claim. Originally the call was to ensure my vet clinic had finally filed several claims properly. To my dismay, the largest, for over $5,000, had not been received by Fetch. Even worse, the three month deadline is tomorrow. Of course, my frustration level went thru the roof. Megan handled my frustration with calm and cool professionalism and spent a great amount of time with me. She is a gem. Actually, all the Fetch CSRs' are the same. But Megan demonstrated exemplary customer service today. She is even willing to work with me later today to make sure everything is finally correct. Please consider Megan for any recognition or commendation available.

Spoke with Tattianna Smith. She is totally amazing, and very patient! She gave a stellar customer service! She responded to all my questions very professionally and with much kindness. And repeated herself when needed, and explained the process really well, so to make it easier for me. Great experience for my first claim! Kind regards, Christiane Devaud

Highly recommend Petplan to all the pet parents out there! All the agents are lovely, and Stacey in particular has helped me out with claims since last year. it's so hard when you need to make medical decisions for your pets but having insurance can help ease our minds and wallets, and that's why I chose Petplan for my 2 cats and dog!

My 10 year old dog developed pancreatitis. The hospital bill came to $15k plus follow care. Petplan paid out without issue. Jennifer even called at the end of the process to see if I had questions. I had many which she answered. There was not a single problem getting paid. Best of all, I was told that the large payout would not affect next years premiums. After 10 years of insurance with Petplan, I have not had a single problem.

I spoke with Dan Mason today, he was a pleasure to speak with and answered all my questions.

We have had PetPlan insurance for many years with 3 of our dogs. Our first dog had cancer and PetPlan covered his treatments and diagnostics which ended up being over $31,000 by the time we said good bye. It was such a relief to hear about what the vets could offer and be able to do what we could to give him a better quality of life for the time we had left. A year later we got a new pup to join the family and signed him up with PetPlan right away. He is 1.5 years and needed a total hip replacement. We were so grateful he was insured. He is almost 3 weeks in his recovery and our refund is on the way and this encredibly fun pup will get to have a great quality of life because of his surgery that we may have otherwise not been able to do for him. We love this company and can't say enough good things. It is important to understand your policy and what is covered and when you need to file as well as what you need to file. Follow the checklist and it makes it so much easier navigate. I have had a great experience regardless of calling in or chatting with their customer service. We reccomend them as an insurance provider for your fur family.