Petplan Pet InsuranceReviews of gopetplan.com

Spoke to Gina B about Jetson's renewal which was earlier in the month. Gina B was very helpful and able to answer all of my questions.

PetPlan is awesome. Never had a problem with getting my claims assessed quickly and wouldn't have pets without it! I recently had to adjust some payment information for my premium on my account and Gina Blair was super friendly and helpful! Love the customer service! So grateful to have this company for my kitty!

PetPlan has been helping me care for many rescues over the past several years, and I don’t have a bad thing to say about them. The reimbursements have always been quite fair and are usually processed within a week or two. And on the two occasions when I’ve had to contact customer service, my issues were dealt with immediately and to my satisfaction. I just chatted with Mark who is following up on a request to my vet for medical records, which is one of the things I love about PetPlan. If I haven’t submitted everything they need through the claims portal, they will just do what it takes to get the missing info themselves, without bothering me. The staff are pleasant and intelligent, and clearly want the best for me and my dogs. I wholeheartedly recommend PetPlan to all pet guardians.

I have been with Petplan for several years with two pets. They have always been fantastic to deal with. Whenever I have had to call, which hasn't been often the representatives have been kind, caring and professional. The most recent time has been no exception. Jordyn was fantastic and even made a follow up call to me when I wasn't expecting one. Thank you everyone at Petplan. You all could give some other companies lessons!!

I have had Petplan insurance for several years and they have always been very helpful with any claims I have submitted for my little dog. Nicole is especially attentive to the needs of clients. I called a week ago asking about a claim that I had submitted in late Nov. She researched it, found it had "fallen thru the cracks" so to speak during the holidays and immediately took care of it. But, she went a step further and actually called me today to let me know the claim had been taken care of and the check is on the way. That is the definition of good customer service. Thanks, Nicole. Snickerdoodle thanks you, too!

I have spoken to Katee numerous times and she has always been on the ball efficient snd helpful with answering all of my questions regarding getting pet insurancd

PetPlan has been such a positive experience so far. Every time I get Katee not only does she ask about my pup but she also takes every question and claim seriously. She does everything she can to make sure I have a positive experience. So I can worry about buying my boy toys and not worry about my claims getting lost in the sauce. ❤️

The guy named mark is really helpful and friendly.