Petplan Pet InsuranceReviews of gopetplan.com

I have been a Pet Plan client for 8 years and have had 4 cats insured with Pet Plan, including a cat diagnosed with hypertrophic cardiomyopathy at 1 year old. The heart condition eventually resulted in Buffy being in and out of congestive heart failure for a year until she passed away at age 6. Through it all, Pet Plan diligently reviewed and reimbursed the many sizable claims associated with her heart condition amounting to over $15,000. Without Pet Plan, Buffy would not have had the quality of care and quality of life she had for 6 really great years. I recommend Pet Plan to anyone looking to take the financial aspect out of making care decisions for a furry family member.

I spoke with Georgia about a claim that I had submitted and was very happy with the customer service that she provided. She was polite, friendly and knowledgeable and went out of her way to provide the answers that I was looking for. Petplan in general offers good products but above all else presents a caring company that understands that our pets are family members and treats its clients accordingly.

She was excellent- answered all my question on Easter Sunday

Gina B. helped me a ton today. I really appreciate how helpful and informational she was, not to mention very polite and quick to respond. Thanks for covering my kitties Petplan!

When I got pet insurance for my Golden, Brody, I never expected to have to use it. I knew we were both going to be active hiking and training in agility so I wanted a safety net to rely on in the event anything major happened. Plus, with Golden's being prone to cancer I don't want to be in a position that I can't offer him the best care. Little did I know, about a year ago I would find out that Brody tore his right should requiring 2 procedures and weekly physical therapy sessions. We had used our policy a couple of times prior for an illness and a toe sprain but all minor compared to the shoulder. We are still looking at weekly physical therapy session with laser and water treatment but every week I get to experience Brody get stronger. It’s nice to know that our insurance has been there to help ease the costs of the bills. It’s certainly in the thousands and will continue to increase until he is close to 100%. We are also fortunate to live in an area that has a specialist and physical therapy facility. PetPlan has been great to work with and I receive my return within a timely manner. I did consider switching when the company switched and changed their policy but I am happy I stuck it out. Idk if another company would have covered what we are going through, especially with his past injuries. It was well worth the investment and certainly can be easier to understand then human insurance.

I spoke with Gina.B she was very helpful and amazing i will tell all my and friends about my experiance with her. She new all she was talking about and help me understand thank you

I had to submit a claim to Pet Plan when my kitten had to undergo an unanticipated full mouth extraction. My vet was slow to share chart information, but Pet Plan did follow up by resubmitting the request a couple times. The live chat feature was especially helpful during this time. Georgia provided quick, helpful responses to my questions and was able to get my claim approved. My kitten may have no teeth, but Pet Plan really helped me take a "bite" out of that bill!

I must say I was very skeptical about the idea of pet insurance. I figured there would be hidden costs involved. I called today and spoke to Gina. She was wonderful! Not only did she answer all of my questions (and I had a lot) but she also cared about my dog. She was so sweet and helpful. Thanks again, Gina!