Petplan Pet InsuranceReviews of gopetplan.com

We have two dogs - both covered with Petplan. My youngest pup, at 3 months, broke her tibia and ran up a bill close to $5000. Petplan processed the claim and had the cheques in the mail within a week. Cannot recommend them enough.

We are incredibly pleased at the excellent customer service, thorough communications, and ease of claim process. Rosie, our 4 year old pug was diagnosed with cataracts and just completed her surgery. From the pre authorization process forward, we have been dealt with as a valued customer and the concern for our pups health has been heart felt. Thank you so much!!

Excellent Customer Service by Jordyn S. I had a question regarding my online account that needed to be researched by customer service, specifically a young woman by the name of Jordyn S. She promised to find an answer and get back to me. And she did just that! So many times, customer service reps never call you back. She provided me a detailed explanation regarding my issue and it was resolved to my satisfaction.

I cannot express how pleased I have been with PetPlan. About one year ago, I considered canceling due to the changes in premiums as Maggie got older. I thought to myself that if I'd started putting away the cost of the current premium when Maggie was a puppy, I'd be set. I was wrong. SO wrong. Last month Maggie was diagnosed with Osteosarcoma, which resulted in the amputation of her left front leg. PetPlan has been in my corner the entire step of the way. They have not only offered financial support (so far totaling over $8,000), they have also been outstanding in regards to customer service. I wish I could remember the name of every employee who has supported me through this ordeal so I could personally thank them. Their compassion and concern for Maggie has been above reproach. If I had just put money aside, I would be nearing the end of the line in regards to finances, and that's not where I want to be as we approach the chemo phase. Maggie is doing well, and is a perfectly happy, pain-free 3 legged puppy. We'll go through chemo to help extend her prognosis from 2-4 months out to 1-2 more years of happy living. We certainly wouldn't want to face these treatments w/out the professionals of PetPlan on our team.

Katee was extremely helpful in assisting me with a recent claim for our new puppy. This is the first time we’ve had pet insurance. Katee patiently and thoroughly explained the process which is completely new to me. At the end of the conversation I had a better understanding of the claims process and what to expect with policy coverage in the event of any additional claims. I’ve heard great reviews from other policyholders and I’m glad we chose Petplan to cover our new puppy.

Great service and professional people. Gina B was great.

Little did I know when I adopted, Goliath, my Akita, at 2 years of age that he would have so many serious/critical illnesses and injuries. My claims have been paid within 2 weeks. The people who answer the phone are always upbeat and make sure to provide the correct information. I don't know how much Petplan has paid out over the 7 years I've insured my dogs with them, but for Goliath, it has to be in the tens of thousands of dollars. Without Petplan, I couldn't afford the best care for his many issues. For me, Petplan best fit my needs and I highly recommend them.

Jordyn has helped me on more than one occasion. I found her to be very helpful, patient, caring and sympathetic to my dog and my concerns over his health. She sounds like a great person. In fact, all of the PetPlan reps I have talked to, over the years, have been wonderful. Thank you!! Sherry Mutschall