Cat M.
Best Customer Service Representative Kane makes the Pet Insurance Process much less painful!
My cat Nimmi just had an i131 infusion for Hyperthyroidism and part of her claim was incorrectly denied due to a pre-existing heart murmur condition. Pet Plan can sometimes feel like any other insurance company until you speak with employee Kane Daly. This man is an efficient, knowledgeable, and compassionate customer representative for Pet Plan Insurance. He speaks to you with understanding while clearly stating policy and options for your claim if denied. The man goes above and beyond to get you the answers you are seeking while making sure your case doesn't fall through the cracks. You will not feel like just a number when talking with Kane, and this company should be proud to have him representing their brand. I've spoken with other customer services reps for this company and others, and I have never felt like I was being assisted and communicated with as much as I have with Kane. I cannot say enough about the wonderful service I've been provided by this individual, he deserves a $194304905 raise! :)



