Petplan Pet InsuranceReviews of gopetplan.com

I was having some difficulties with my Petplan account and I called on several occasions to rectify the issues. Although the staff were helpful and patient the problem was a difficult one to resolve. However, when I talked to Stacy she went over and above. Not only did she go to her managers to help assist me she had the problem solved within a day and called me back several times to make sure everything was ok. Also a Manager named Gina was incredible to me too. Thank you

I had a strange and confusing issue with some claims I had sent in. Megan Sparks helped me through the confusion. She was very patient with me making sure I understood what to do to fix my issues. She was awesome.

Megan Sparks gave me one of the best customer service experiences ever ! She was not only patient with me and my rambling but really looked into what I was trying to say. She also was the first to walk me through with great compassion and maintained my dignity in understanding how to best submit claims in the most efficient way that worked for me. She didn't even laugh at me for not understanding what all counts as a "portal". She should be an ambassador and trainer for other customer service agents --- carbon copies of Megan's grace and style !

Tatianna’s service was impressive and her customer service skills are top of the line; any company should be happy to employ her and pet lovers are glad she’s there for us!🐶🐯🙋🏻‍♀️

Anne Wheitsel is very talented and caring. She offers excellent customer service. I give her a 5-star rating. The company has it's issues, but it makes it easier when you have Anne help you.

I have had the most satisfying experience concerning reimbursement, communication, processing of claims etc. with Anne Wheitsel, Member Experience Associate of your team. We have a purebred German Shepherd and within the last few years we have encountered a multitude of medical issues with him. We have purchased Petplan Pet Insurance since he was a puppy and have not needed their assistance until recently. Working with Anne has provided us with the reassurance that we can seek out the medical attention that our dog needs with the comfort that we are receiving some assistance from the insurance that we are paying for. It has been a gratifying experience and we are grateful for Anne's personal attention to our pets claims!

Amanda was a pleasure to work with. Easily able to understand and respond to my concerns. Was interested in helping me to resolve my concerns.

it was first time inquiring about my account and coverage. Had very helpful and knowledgeable response from Tattianna Smith. I would highly recommend this service and this representative.