Petplan Pet InsuranceReviews of gopetplan.com

I can't comment on cover as we never made a single claim. But their premium increases are pure theft. 16.5% increase in 1st year and then 28% in year 2. They're basically praying on financially illiterate people and it didn't help at all when I enquired/ complained. I have moved on to a much more affordable option. Slightly less cover but less than a third of the cost. Hopefully they don't do the same.

They do NOT pay out. Even when everything was provided by the vets. Also didn't pay for the death of my dog. Our vets said never use them and to use petplan. So we went to petplan and they have paid out for everything. This pet insurance is a scam and does not pay out.

YOUR WEBSITE IS RIDICULOUSLY DIFFICULT TO MAKE CHANGES OR COMMUNICATE WITH A PERSON AND YOUR PEOPLE WHEN YOU FINALLY GET TO THEM ,,, REFER YOU BACK TO THE STUPID WEBSITE 😡😡😡 we’ve got THREE cats insured and will look elsewhere if just changing policy details continues to be difficult!!! Make it easier for us over 50’s and computer illiterates PLEASE!!!

One of my beautiful Maine Coons died suddenly last week. We have all four of our cats insured with Petplan so you can imagine how much I pay every month. I filed all the paperwork to claim for him (he had a seizure followed by a heart attack - was perfectly healthy with regular vet visits). I all received was automated replies, and nothing in his file, including the cancellation of his policy. I call them today and they said they are 'assessing' the claim. Are you kidding me, he died - what is there to assess?? The man on the phone was useless, unsympathetic which to me was a devastating loss. I will be looking elsewhere now for my cats insurance.

There has been very little useful communication about my claim. It’s been over a month and even after multiple emails and a phone call , zero updates. Even when you call , the associate can’t see or locate all the requested info I sent and asked me to resend it. The associate also promised a phone call on same day with an update and failed to follow up.

My Lhasa Apso Molly is 9 years old and in that time we have never made one claim on our insurance. I have just received my renewal for next year and my premium has risen by £21 per month pushing my payment to over £100 per month. I rang to query this and the lady I spoke to was not able to explain why there was such a large increase and seemed happy for me to cancel the policy. Over the 9 years I have paid out thousands in premiums and never claimed back one penny. Very unhappy with the outcome.

Previous had some good experience with PetPlan. However, we have now cancelled both policies. Our vet had written in our dogs notes "Settled ok but attacked owner last week, no children in house so [is] wishing to persevere, discussed sending back to breeder and also discussed behavioural training 12wo and no human interaction yet so probably fear related" Our vet isn't a behaviourist or specialist dog trainer but for some reason decided to note in his official record that his 'behaviour' was "probably fear related". Despite explaining to petplan that he never attacked us (at 14 weeks old, not 12), they stated that because his records "indicate that [he] had fear-related issues" that they would not cover his behaviour training. This is despite the fact that he never attacked us, was 14 weeks old (not 12) and he had plenty of human interaction leading up to this vet appointment. A large part of me thinks this is the vets fault for making assumptions and incorrect notes, but sadly Petplan are not interested in exploring the claim further. The 'behaviour' that the vet refers to here is what I would consider normal puppy behaviour (mouthing, learning boundaries etc.)

I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.