Petplan Pet InsuranceReviews of gopetplan.com

We have had a Petplan policy on our Labrador Retriever, Bella, since we adopted her when she was 1.5 years old. Thanks to Petplan, we're hopefully going to see her 12th birthday this December (and hopefully many more!) We chose a high level of reimbursement and low deductible for Bella's policy and it isn't cheap - but the peace of mind that comes along with the insurance is priceless. In fact, last year we thought about cancelling the policy and putting the premium we would've paid in a savings account instead. I'm really glad we didn't. A few months ago Bella started showing signs of pain. We went down the rabbit hole of multiple vet visits and tests until we finally wound up at a neurologist's office. When they did a MRI on Bella they discovered a brain tumor on her pituitary gland. Luckily we were able to pursue radiation treatment, which she just completed. She is almost back to her old self and even if the treatment isn't 100% successful we will at least get to spend a bit more time with our best friend and know that she isn't in pain. We got the insurance so we would never have to make the choice to put a dog down because we couldn't afford a treatment. Between all of the vet visits, scans, and radiation treatments, the bill for Bella's latest adventure was pretty intimidating. However, Petplan came through as they always have in the past and reimbursed us with no issues whatsoever. I wish I could say the same about MY health insurance! In addition to this latest issue, we've submitted claims on all kinds of stuff over Bella's life and we've never had any issue with Petplan. I've found them to be a great company and everyone I've dealt with there seems to genuinely care about their "paw-licy holders". There aren't many companies I would recommend without hesitation, but I have no problem doing that with Petplan. Thank you, Petplan, for letting us always get the best care possible for Bella!

Very helpful and patient with my questions. 5 stars, excellent

When a customer service rep noticed I was a bit frustrated, he went above and beyond to ensure I was taken care of. That is exceptional in my eyes, and it is obvious that he truly loves his job and cares about the people he is working with. He is one of the only reps that has gone out of there way to ensure that not only everything was handled, but to my satisfaction. Felt like I had a friend looking out for my furbabies, not just someone on the end of the line. Very pleased, thanks Kane.

Kane went above and beyond, it was like having a really good friend at a very big company

I used the Petplan live chat for the first time to resolve a problem I was having updating my account. I chatted with Caitlin who was wonderful and helpful. It was extremely quick and easy. My problem was resolved in 2 mintes. I thank Petplan and Caitlin for making sure my pup is protected.

i was having difficulty getting a claim approved and Kane made the process so easy and took care of all the heavy lifting. Kane at GOPETPLAN.COM is the best

I’ve been working in the veterinary field for over 4 years now and my insurance recommendation will always be Petplan. I’ve had my cat, Evey, all her 9 years of life, and in her older age she’s gotten quite good at finding new and creative ways to make me worry - pancreatitis, food allergies, a ureter stone, hyperthyroidism, etc. Through it all Petplan has been absolutely wonderful to work with and it has given me a peace of mind that has no price tag. I will never forget the incredible financial burden of repairing Evey’s broken leg several years ago before I invested in pet insurance, but it’s a decision I would make again in a heart beat. I’m incredibly grateful for Taylor B. and the other wonderful members of the Petplan team who make those decisions so much easier.

Kane Daly is a miracle worker! In less than a day he was able to provide me a turn-around on my claim and get me the reimbursement on my dog’s surgery I had been looking for. His level of customer service restored my faith in pet insurance. I’m am so grateful PetPlan has some amazing people working for them.