Jonatas M.
Jennifer Grasso at PetPlan Insurance made me a customer for life!
At an early age, my dog suffered symptoms that I would not have expected. I was scared for my baby, my world was turned upside down, and I had to come up with nearly $5,000 just for the diagnosis. Thankfully, I have PetPlan Insurance. I was able to charge the necessary treatment to my credit card, and I followed up with Jennifer Grasso. I had an upcoming vacation, and wanted to have my refund back in time for me to blow it on the cruise. She was extremely helpful in helping me make sure I had all of the right documents, and followed up with the claims department for me. This is outside of the scope of her duties, and she really went above and beyond. She took ownership of my problem, and did everything within her power to help me. She was also very calming in speaking with me about the issues my dog was having, and by the way she came through the phone, it was clearly that she is a friendly, warm, loving person who also has dogs at home that are her babies. The checks arrived 2 days before I left for my vacation. Thank you very much Jennifer!!!!!



