Petplan Pet InsuranceReviews of gopetplan.com

When I first got my dog I was going back and forth whether I should get pet insurance. My last dog hardly had any health issues until the end of her life. I am so glad I decided to get the insurance. Two surgeries and 1 eye injury in her first year (my poor dog)! You never can predict what can happen and having pet insurance has given me piece of mind. I also appreciate the excellent customer service from Petplan. Thank you!

I had some concerns in regards to my monthly payment and the method that it was paid. It wasn't going to work the way that it was set up now however, the payment comes out in two days. I quickly called Petplan to see what I could do and Taylor the Happiness Manager really lived up to her title. Not only was she able to assist me with my most important request (changing the payment method), she also assisted me in getting my access online, all while adding a personal touch. When it comes to the service that I receive over the phone I have an expectation that not only will the person assisting me with my immediate need find a solution that works but also ensure that I do not need help with anything else. She skillfully managed the dead air by having a conversation with me, she sounded completely genuine, and I am even more pleased with my choice to go with Petplan.

Great customer service! Always quick, friendly, and helpful!

Great insurance company. Jordyn S was very efficient, polite and nice and she had the perfect answer to all my questions immediately. Amazing job!

Very nice and helpful. 😊

I called PetPlan today and spoke with customer service representative, Kane Daly. Kane helped me review my plan and options to keep my dog healthy and fully insured. Very happy with the customer service!

Petplan came through for us in a difficult time. We had heard from friends and family how expensive pet bills can be, so when our pup Aggie joined our family, we made sure to sign up for pet insurance. Although she was only 7 weeks old, we wanted to go with a trusted provider, with a strong underwriter, that offered comprehensive coverage for breed specific conditions if need be. For just over $30 dollars a month, we had peace of mind that if anything ever happened to her we wouldn't have to make a tough financial decision, we could just get her the best medical care possible. Like all insurance, we hoped we would never have to use it, at least not until many years later. Out of the blue, less than three years later, Aggie was diagnosed with Lymphoma. We were given a prognosis of 6 weeks without treatment, or many months of quality of life with chemotherapy (CHOP). The vet provided us with the chemotherapy protocols: $15,000 over several weeks. Sitting in the vet office hearing this news brings it home the value of pet insurance. It would have taken us over 40 years of premiums to save that amount. Having the insurance meant that we could start treatment the same day. Within days the cancer receded. The treatments had allowed our son to grow up with her, and for Aggie to play on her favourite beaches throughout the summer, until the time came to say goodbye. We made over 40 claims over the course of Aggie's treatment, and not once was there any issue over a reimbursement. Each time we called, Petplan staff were empathetic and efficient. Particular shout out to Taylor, who took ownership for helping facilitate the final and largest claim, which was over $5k. Your information and updates made the process seamless for our family at a difficult time. So, to everyone at Petplan, thank you for offering this service to pet parents. Insurance makes a difference to lives and allowed us to give Aggie a wonderfully joyful year and the dignity and comfort she deserved when she needed us most. Oliver

Just want to thank Jordyn. Petplan staff, who was so helpful yesterday guiding me thru the claim form and sharing her personal experience of her dog who had a similar surgery. Jordyn was so helpful and kind knowing that I am very nervous about my dog's impending surgery.