Petplan Pet InsuranceReviews of gopetplan.com

I highly recommend Petplan. Gina B.’s customer service was remarkable. She made getting insurance for our newest love a breeze.

Petplan is a trusted company with caring employees. This was my first claim and they assisted me with every step. I highly recommend the affordable insurance for your loved ones. Kiley my 8 year old standard Poodle had TLPO surgery and it was such a relief knowing she had insurance to help with the major expense. It took less than two weeks to have the claimed approved. The staff is awesome and will assist you with every aspect of your claim.

I`m, no ...actually my dogs are with Petplan for over 17 years, it is now the second generation. And just like us, when we get older, most likely the doggies getting sick, more or less serious. my dogs got sick and that all at the same time..cancer, renal failure stage 3... and and and......I called Petplan many times, there were sometimes issues, not readable documents etc. When Kane offered me to send my claims to his Petplan email address I was thankful for that, but I thought... let's see...Today I have to say that Kane is the most friendly and professional Agent. If he says he will take care of things he will. Petplan can be more than happy to have a man like Kane on board. Thank you very much for your passionate help and for making my doggies and me feeling like part of the Petplan Family! Life would be so much easier if there would be more Kanes around!

After two months of frustration trying to get clarification and answers regarding dental coverage for my dog and how her past periodontal disease would impact future coverage...KANE DALY got me real answers! That said, the FIVE stars is for him alone. I had gone back and forth with the medical review team for months after being transferred to them twice...to no avail. I finally decided I would try calling in once more and hope I would get lucky with a representative that could really help me. Kane Daly was that rep! He listened carefully to my situation, questions and after conferring with his supervisor as well he got me the answers I had waited months for....in about 5 minutes! Thank you Kane! Side note: we have a pup we rescued...upon her first vet exam it was determined she had periodontal disease and later a fractured tooth. She has been treated for both. For anyone else in this situation, these treatments were not covered as they were considered pre-existing. So for future coverage, as long as our pup has routine dental cleanings/care (annual) and stays clear for periodontal disease/dental problems for the first two years...she will be covered by the policy for non-routine dental in the third year. Hope this info helps others as the policy verbiage is quite confusing. ;)

Kane was amazing and helped me get my claim processed in time for the holidays

Over the last 12 or 13 years I have had pet plan as my go-to. Aside from having real pet owners, and really lovely people working in their office the company is straight up and always takes care of their responsibilities. I can't recommend this company highly enough. Just excellent!

Mine and my husband's dog, MInnie, has been the light of our life for the last eight years. Our little ten year old Terrier-Poodle is a rough and tumble gal, who loves the outdoors and has no fear, often to the chagrin of Mommy (me). For the past eight years anytime Minnie has needed the Vet's services for her charge ahead personality, or new, severe chronic conditions, Petlan has always been there! The new underwriters in 2016 are frustrating, and it did increase cost of coverage, but the staff keeps me coming back for Minnie's insurance needs. Taylor Bell-Branchcomb was nothing less than amazing with our latest claim for our little Minnie Bear. The exceptional customer service Taylor and her fellow associates provide is, again, one of the main reasons we have stuck with Petplan. Taylor cared about Minnie and made sure to help us in every capacity with Minnie's latest problem. Thank you Petplan and thank you Taylor!! Kelsey

We recently lost Toby, our lovely fox terrier, aged 13.5yrs, who we got as a 3yr old rescue and petplan were fantastic with his ill-health in his latter years. Potted history: Good general health until 4yrs ago he was diagnosed with kidney failure and put on a not inexpensive pill a day for it. 2yrs ago he suffered from a lump in his back passage which led to bleeding when passing faeces and had it surgically removed but it soon grew back. After a second op where a biopsy showed it to be benein he was put on expensive pills used in chemo to stop it growing back. In May this year his liver started failing and he went in a further 2 expensive pills until his death in November. Toby was a happy, fun loving little chap almost to the end but his surgeries and pills in the last few years cost thousands and PP paid up without without a query or question. They may not be the cheapest but IMHO they are far and away the best. Thanks Petplan for allowing our old chap to enjoy his later life without us having to worry about the cost.