Petplan Pet InsuranceReviews of gopetplan.com

I called petplan when my claim was on hold while they waited for some extra paperwork. I spoke to Nick Burns. He was extremely helpful, explained exactly what was needed and expedited my claim as soon as I faxed the missing paperwork. He made everything easy so I could concentrate on taking care of my fur baby. Nick then followed up with a call to let me know he had taken care of everything.

I've been with Pet Plan for at least 8 years. They were great when my big boxer had cancer and needed surgery and all kinds of treatments. I exhausted my annual limit that year and Pet Plan covered everything with no hassle. I've also had good experience with Pet Plan for other claims for my other dogs. My claims are usually paid within two weeks with no hassles. I have not had problems with communications, as they contact me whenever they want more info from my vet. I do like submitting claims through the new app in my phone. Claims get paid even faster (5 days!). My only complaint is that the app divides claims by invoice even if there are several invoices for the same claim. Then I receive a check for each invoice- seems inefficient. Submitting via email results in one check for all the invoices together, but is slower. I also wish they had direct deposit for claim payment. I have been loyal. However, Pet Plan recently changed underwriter- leading to changes in claim deductibles. It has gotten more expensive- higher deductibles for the same premium. I recently covered the deductible for my older mastiff-mix and have been submitting claims on the same issue with no problem from Pet Plan. My previous per condition deductible was $200 and now it is $400 for the same (similar) annual premium under the new underwriter. I stay with Pet Plan out of loyalty and convenience, and they still have great customer service. As long as they don't present hassles I'll stick with them. I think an annual deducible per pet might be better than a deductible per claim. In the meantime, keep this in mind as you shop around. I rated 4 stars because of the changes to the deductibles, whereas I would have rated 5 stars before the underwriter change. Service has been great in spite of the change.

In June, my 12-year-old dog, Switters, was diagnosed with adenocarcinoma in his nasal cavity. There is no cure, and it was estimated that he would only live a few more months. With multiple doctors and tests involved, the claims became pretty confusing. Thank goodness for Happiness Manager Brittany. She made sure all of my claims were handled correctly and even called me to follow up. Her concern for us was heartwarming and just what I needed to help me through this. With her help, I was able to focus on Switters and not the bills. Switters is still with me for now and I am cherishing each moment I have with him. My thanks to Brittany and all the Happiness Managers who have helped me during the last 7 years. You’re the best!

Mark provided great customer service to me. He worked crazy hard to solve a billing error that someone else had made, and provided me all the information to make me very comfortable it wouldn't happen again. Didn't stop until the problem was solved and I was totally satisfied.

I've only had Petplan for 2 months, and just called Petplan for help in the claim process. Jen was *great* and extremely helpful. She sent me an email detailing the follow-up work she'll be doing for me next week. I couldn't ask for more help. Once I have more experience with the plan, I'll have a better idea of the coverage, etc.

Awesome company to deal with. Kim was so helpful throughout my claim process! So glad I opted for PetPlan!

My 12yo male boxer has been under Petplan for the last three years. We have encountered numerous health issues in his senior years resulting in claims from $100 to $1000+. I am grateful we had Petplan in place for his needed treatments. I have submitted multiple claims and they have covered under the policy/deductible guidelines. I don't know if we would have been able to do as much treatment, from a financial standpoint, had it not been for his Petplan policy. Submitting claims is streamlined and hassle free which I appreciate as caring for a sick animal is stressful enough without being hounded for more documentation. Thank you Petplan for being an important part of our sweet boy's medical care to give him the best quality of life possible.

Thanks to terrific customer service by Brittany Irvin, my experience with Petplan was extremely positive. They were there for me at a most difficult time.