Petplan Pet InsuranceReviews of gopetplan.com

Hello, My sweet cat Gabriel was in the hospital twice for a blockage; and the second time he had to surgery. It was very stressful and emotional to say the least. After submitting the bills to Petplan I received several emails that they needed additional information. I contacted customer service and spoke to Joe today. He first asked how Gabriel was feeling and also how my other cat Oliver was. I though that was so kind. While I was stressed; Joe patiently went through my bills to check what was missing. He called the vet hospital to find out what was missing; again very kind of him to do. He understood I was stressed and assured he would take care of the issue. I had a bill that I did not include in the batch to Petplan. I emailed him the bill and he submitted to the claims department. I have to tell you that while I researched pet insurance, my top concern was excellent customer service. PetPlan has wonderful customer service reviews online; Joe proved that was true today! He was very helpful and efficient. But also he was kind and sympathetic about what my pet went through. That is worth a million bucks! I can't say enough about my positive experience with Joe. While I pray I never have to submit another claim again; I know that PetPlan is a warm and caring company. Thank you Joe! :) Best Jeanette Bianco

Joe was very knowledgable and super helpful! He went the extra mile in helping me with the claim process.

Petplan makes it very fast and easy to submit claims. I was however confused by some of the requirements to have claims approved, such as submitting medical records. I called, and with minimal wait time, Joe responded. He took time to go through my current and previous claims with me to make sure I am aware of claim policies, and provided me with a lot of information regarding what medical records are needed to validate my claims. I highly recommend speaking to Joe for support on claims.

I’ve called three separate times & never received a call back Then ReCee answered my call & I couldn’t of been happier. She was amazing. She took care of all my concerns & at the same time she was kind, gentle & such a sweetheart , I could go on & on about how wonderful & funny ReCee was as well. I would rate her professionalism above & beyond a 5. Thank you for having someone like her apart of your team!!!

I am a big fan of Petplan/Fetch and tell everyone who get a pet about this company! Paul, the CEO, sent a message with his email if customers were having problems. Well I had a problem with the app and filing a claim. I didn't have to call the Boss! Danielle Bevenour sent me another link and claim filed, No Problem! Thank you Danielle! Paul, give her a raise!

A nice easy process on the site for submitting claims, reviewing my plan, and seeing past claims. Really like the chat feature too!

Thank you Daniel for handling my concerns so professionally and quickly. Gil Goldstein

Spoke with Daniel today, he and all the others I've spoken to recently are thorough, patient and really warm let you know they are GOING to solve any issue you have. I love that, especially because my dog is my heart. It really puts a customer at ease.