Petplan Pet InsuranceReviews of gopetplan.com

Daniel and my experience. I was having some issues computer-wise as I am not real savvy on a computer. At my age from another century, computers were not on the gift list. However Daniel was like a gift as his knowledge was one blessing, but his courtesy, patience and manner was so great and he helped me so much. Give him my regards again and compliment his attitude. He is and was customer courteous personified. I was feeing quite low and he reassured me in his attitude there are friends willing to help. Thanks for employing Daniel. A compliment to the reader of this response. Mark Whitworth

Fast, courteous and professional service. I was provided an email with an link to upload the additional requested documents needed to complete my claim. Thank you, Daniel!

Friendly and Super Helpful!

I was impressed with the time spent with me explaining my coverage, how to put in a claim, what I needed to provide for my claim and how my claim would be handled. The person I spoke with was extremely knowledgeable and patient with all my questions about the claim process. She explained the how the deductible, limits of my policy and the copay so that I could financially plan for the costs. I left the conversation feeling like I picked the right company and the right plan.

I’ve reached out to customer service several times over the past few months due to technical issues when requesting a quote for a revised plan. I most recently talked to Daniel Griffith who was exceptionally helpful! The outstanding customer service has helped navigate many technical issues that I’ve experienced since the website and app updates.

Very good customer service. Usually Im able to accomplish what I need to through the app but when I got stuck the other day and called for help, Joseph Prater handled my issue quickly and kindly.

I made several attempts to file a claim using the app. Although I was frustrated I reached out to technical support. I was helped by Joe Prater. He was kind and knowledgeable. Joe stayed on the call to guide me though the process. When the app still didn’t function, he sent me an email with instructions to file the claim to Petplan using my computer. I received a reply email from him very quickly to acknowledge he received the claim with the required documents. My thanks to him for his guidance.

Though I was disappointed in the claim outcome, the customer service provided by Daniel was exceptional! He was personable, responsive and helped me several issues I wanted to cover. Thanks Daniel!