Petplan Pet InsuranceReviews of gopetplan.com

THIS COMPANY IS A DISGRACE LEAVING MY ANIMAL TO SUFFER UNNECESSARILY THE CALL CENTRE IN INDIA IS DISGUSTING DOESNT SPEAK OR UNDERSTAND ENGLISH AT ALL, GETS TOTALLY CONFUSED MAKING YOU REPEAT THINGS OVER AND OVER, PROMISING TO CALL YOU BACK BUT NEVER DO, THEIR PRIORITY IS TO AVOID PAYING OUT FOR ANY CLAIMS AND NOT CARING ABOUT YOUR PET NOEL FITZPATRICK SHOULD BE ASHAMED TO REPRESENT THIS COMPANY IN TV ADVERTS AS HE IS FAR TOO PROFESSIONAL TO BE ASSOCIATED WITH THEM. LOOK AT THE REVIEWS NOEL, 1.9%??? AVOID THIS COMPANY UNLESS YOU WANT TO BE SCAMMED AND DISTRESSED BEYOND BELIEF

This company rips people off. Have had my dog insured with them for 14 years without makin a claim. Now my dog has arthritis and needs monthly injections to control her pain. They paid the 1st few months and I had to pay the 20% excess, which was ok. However because I'm now entering a new policy year they want me to pay an extra excess of £115 before they restart paying my claims and yes still taking 20% of the claim as well. The government don't care, they give permission to these companies to rip us off. Its high time these insurance companies sorted and their policies reviewed by an independent adjuster. Over the years I have paid them in the region of £14,000 and now they just want more and more money from me. It will be cheaper for me to pay for my dog's treatment myself so I won't be bothering with any insurance again ever.

Disgusting customer service when trying to renew policy! They have increased my policy for 2 dogs 6 & 7 never claimed by over £800 a year and feel this is fair !

My dog is 7 years old and I've had Petplan cover since 2019. Now I come to claim for surgery to crucia ligament I have to pay first £110 myself and the policy limit of £4000 is £1400 short of what needed from two vet quotes. Totally inadequate level of cover for relatively standard injury. I feel conned as I was led to believe good level of cover.

What’s happened to Petplan? Call centre has changed, Claims are taking over a month to be resolved and even when they are the claims team are saying that information is required when it’s been submitted. No longer the helpful and efficient insurer they once were and I expect better from the leading and most expensive provider. So fed up I’m thinking of leaving them all together and all of my dogs have been insured with them over the years!

They have really gone down hill over the years. My premium has increased by over 440% in about 10 years, with no increase in cover, and no claims on the policy. I complained and they offered a 10% decrease for a single year. They say costs have increased, but then that's funny how my premium has increased the exact same amount every year. I also note their operating profits are up 53% last year. Avoid them honestly, they trade on their previous reputation as being market leading, but they really aren't any more

Have been with pet plan for 7 years. This year my renewal has gone up by 48%! I've never made a claim. The reason for this, increased costs and a new address last year. Asked them to reduce and they refused. They just lost a good customer. Sainsbury Bank, exactly the same cover and £1000 per year less - SHOP AROUND!

Wish I could give less stars. Paid over £800 over the last two years with pet plan for my cats policy. They have rejected my claim again, after taking two months to review it. They want to find every small loop hole they can to not pay out for your pet and do not care about you or your pets health, just their money. Just start a savings pot for your pet rather than pay into their pockets. this company is a disgrace