Petplan Pet InsuranceReviews of gopetplan.com

I have been highly satisfied speaking with Daniel! Great customer service! Took the time to answer all my questions and concerns.

I have been with Petplan for 6 years now and over the years I have had nothing but the best service. Recently I submitted a claim for medication for my Ruby Blu. The claim was successfully processed and a reimbursement check was sent out. I received the usual email from Petplan confirming that the check was mailed out. After 2 weeks I never received the check and called Petplan. I spoke with Joe and then Daniel and both have been so amazing in helping to get to the bottom of where the check might be. Daniel has now taken the next step to send the info to the billing department that the check has not as yet been received and he will be arranging for a replacement check to be processed and mailed out to me in the next 24-48 hours. Thank you Daniel - I really appreciate all of your help. It's always a pleasure to deal with kind and courteous staff at Petplan - you are all the best! Arlene Finn (Pet Mom to Ruby Blu)

I had a bunch of questions for my open claim and Joseph Prater was an immense help!!!! I didn't realize I hadn't submitted the correct forms and Joseph walked me through everything I needed and we even had a nice chat about the 6ers! Great guy, easy to talk to and very helpful!!! Thanks Joseph!!!

There was a clerical error that caused my initial claim for my dog's surgery to be rejected. When I called, the associate who helped me, Stacey Johnson, was so unbelievably helpful, proficient, understanding, and compassionate. She immediately realized what the issue was and took quick action to resolve it. I am so grateful to her for putting my mind at ease. Petplan Insurance has ALWAYS been one of the best purchases I have every made in terms of caring for my dogs.

I spoke with Daniel and he was awesome. I explained the situation and he was able to give me sound advice.

This is the second time that I have dealt With Joe from Pet Plan and he is always very professional, courteous and empathetic. Joe is always very detailed in explaining the process of any questions you may have related to your pet insurance, and adds comfort to you and your pet. Thank you so much Joe for always being a great representative for Pet Plan.

Joe Prater was excellent with me! He was extremely empathetic and eager to help. I can’t stress enough how much I appreciated his kindness and outstanding costumer service! Thank you so much Joe!!

I had a few issues to deal with when calling pet plan today and Joe was able to help me with everything. He was able to explain everything I would need to do to make a claim and fill out other forms. He was wonderful to deal with. Thanks Joe from Theressa and Butler.