Petplan Pet InsuranceReviews of gopetplan.com

Add a bit of rocky start with petplan but Joe, a customer service representative, took the time to walk me through exactly the documentation they needed to process my claims. Although the app doesn't work with Android and the website was a little bit buggy it just took one excellent employee to completely change my mind about the plan. I would recommend it and it is already paid for itself several times over thanks to Joe's quick thinking and hard work. All it takes is one animal lover employee to make an entire company shine.

I called PetPlan because they were requesting the medical notes for a visit and I couldn’t get them to upload. Toni uploaded them for me and said she would expedite the claim. She was so kind and cheerful. She was a wonderful representative for the company and helped me quickly and kindly. I must also say that my dog has been having acupuncture for weeks now, is on meds, and has had x rays. All covered. They cover so many things that for the first time in 42 years of owning dogs I don’t dread Vet bills.

I found my early experience with Petplan satisfying. The online pricing, setting up your profile on line, was all seamless. My problems began when I submitted a simple claim for a urinary track infection for one of my dogs. Although their online portal looks pretty good, it does have glitches with the uploading documents feature. I wasn't able to upload half the time, and instead I was asked to send the medical documents using email. Unfortunately these documents weren't making their way to my claim. I was then sent emails telling me they were missing information. All my correspondence was with different people, and the left hand didn't know that the right was saying. Every email I got demonstrated that they hadn't read my previous emails. Their customer relationship software is not sophisticated. It looked like they were trying to make it hard for me to submit a claim. I had another insurance policy that came complimentary from my breeder for 2 months when I got my puppy, and I was about to cancel my Petplan and use the other insurer. I tried one final time to call Petplan and was connected to Joe Prater. Joe took the time to listen to my frustration with the claim, assessed in real time what was happening, found the problem, sent me an email with his direct contact, asked me to send him the files directly, stayed on the phone with me until he received the information, and then reviewed the medical documents to make sure they had everything. The call took 25 min but we got to the bottom of the issue. I wasted a lot of time, and I'm sure the insurers wasted more that 25 min over the past 3 weeks being cute with their emails and automated features telling me I didn't have the correct documents, but it took a person, Joe, to assess and solve the problem. Sometimes it still take a human being to oversee the technology.

Needed to get a pre approval done before a major surgery for my puppy. Called and spoke to Joe Prater and the experience couldn't have been any smoother. Within 2-3 hrs from when we first spoke he had the answers I needed and set to get my pup the help she needs to live out a happy healthy life. Hopefully the final claim goes just as smooth but definitely dealing with Joe to make it happen. Thanks Joe!!

I spoke with Daniel as my dog has been recently diagnosed with Addisons Disease. I needed information on how to proceed with a claim. Daniel was polite, congenial and very helpful on how to proceed. I now know the steps to take from this point: however, nothing to do with Daniel, but I think TWO YEARS of health history is a bit much (and I am sure her vet will think so, too.) Daniel gets five stars from me.

I don’t even know where to start. Joseph Prater the associate assisting me today was amazing. I have over the last couple weeks been struggling to sort out my claims for my cat Oreo as the processers have been getting the numbers incorrect. I called in and joe was so pleasant to speak to, so patient and sorted everything out so quickly for me. He has definitely taken a weight off my shoulders. It is so comforting to know that there are people in customer service like joe. Joe, thank you so much for your assistance! You have been the best!

I had a great experience with Angela today, she went above and beyond to help me figure out a recently declined claim. She followed up with me as promised.

The assistance provided by Customer Service Rep Joe today was exceptional! Joe completely addressed my concerns and explained in easy to understand detail how the specific deductibles have been applied. Joe was friendly, polite, knowledgeable, and professional, and clearly sets the standard for excellence in Customer Service. So thank you to Joe and of course the entire PetPlan team. PetPlan has truly been a lifesaver helping to ease Zoeys pain and also quickly easing the financial burden associated with her recovery. Very grateful here for PetPlans support.