Petplan Pet InsuranceReviews of gopetplan.com

Terrible experience with this company. I was denied my claim, after paying premiums for nearly 3 years, on reasons that, upon my original sign up, was told wouldn't be a factor in the claims process. So I paid premiums for 3 years with them knowing any claim I made wouldn't be accepted. Then, when I did file a claim this past August, they knew within weeks that I would be denied, yet they continued to beat around the bush and make me jump through hoops untill today (end of October). Calling this vet, calling the emergency, calling again and again for months, already knowing it would be denied. Waste of my time, stress and money. Oct 26 Update : I sent my detailed email to the company, I didn't want to bore everyone with my details on here. Nothing will get done to fix my bad experience with this company. the company only responded to this to make consumers feel that they will actually do something to correct this, when in actuality they will not respond or reply, as they haven't seemed to care this entire claims process. It's simply a false public statement to make consumer believe they care. Behind these public posts nothing actually gets done, as per my experience.

You cannot arrange insurance in advance, which I find ridiculous. Who doesn’t plan ahead? I was told to phone back on the day I wanted the policy to commence, which happened to be a Saturday due to my puppy’s existing insurance ending on Friday. I asked if someone would be available to take my call on a Saturday and was told yes. Just now, I have phoned to be greeted with an automated message that their hours are Monday to Friday 0830-1700. Now my puppy is uninsured for the weekend.

I started with Petplan , price was reasonable and seemed easy to deal with. I received a letter regarding my renewal and the price of my plan went up 47%, but they are going to give me a discount so it is only going up 27%. My dog is turning 1 and I have had no claims. Would definitely NOT recommend I think you are missing the point the premium increased by 47% even though I had no claims, yes they gave me a 15% discount which brought the increase to 27%. That is extremely high considering my dog is just turning one. I was NOT offered any other alternatives by anyone, in fact when I asked why there was an increase to begin with no one offered any explanation. ??After speaking with some of your competitors they assured me a 5 may 6% increase in my plan is what would deem to be reasonable no where near 27% which was my discounted rate with you. I cancelled my policy immediately and have signed up with a reputable insurance company who doesn't offer 47% increases in there premiums without cause

Years back, before they switched underwriters they were a great company. We got a rescue dog and I bought insurance then took her to the vet. They noted that she needed teeth cleaning. We took her in a few months later for the cleaning and she needed teeth extracted. PetPlan refused to pay out because they noted the need for teeth cleaning in the initial visit. I wanted to cancel, because why am I paying for this if they are just going to find any way out of paying. I had to call and when I told them my problem, she boiled it down to pre-existing concern. So they have no intention of taking my issue seriously or offering better service, just file it under a generic header as a "me" problem not a company issue.

Well, after so many years with petplan I've finally given up. We went from paying around 17$ a month for our cat to now 40$ a month as she is now 7 years old (apparently the prices skyrocket as they age even without any health problems). They require a 450$ deductible per year before they start paying out at 80%. Also, we were unaware that after a certain age they require yearly check ups so we didnt take her this year with everyrhing going on and now they won't cover the most recent claim, remind you we have never filed a claim before this and the money we paid out of pocket was a little over 600$ so at most we may have gotten $80ish back but it's become a whole ordeal and they still won't process the claim. To much of a hassel for 40$ a month better off to save that money yourself.

If you have a rescue dog, don't use Pet Plan! Especially if your animal was sick when you adopted them. They will claim everything is a "pre-existing condition" and not pay. I was told that because my dog had Giardia when first adopted that any claim for diarrhea going forward would be denied, even if the diagnosis was not Giardia. I also had issues with claims due to the fact that I have no idea what my dog's health history is or how old she is. Almost $60/month for two years was a complete waste! When I called to cancel the policy, the woman I talked to was extremely rude. She asked why I wanted to cancel-I told her, and she became super condescending. "Well you know that if something major happens, it won't be covered..." I told her I just planned to get a credit card for emergencies. "Well you know you have to pay credit cards back..." Thank you! I'm aware of how credit cards work. I told her nothing she could say would make me continue to pay for "coverage" with them, and she hung up on me. Ultimately my advice to anyone would be to stay away. They don't cover anything and their customer service is terrible.

They have so many hidden policies. They try to use every single policy not to pay your claim. I double-checked their first page and checked it up to the payment page multiple times. I did not see anything about "Establishing a Baseline Health". I also checked the confirmation email that they sent me after buying the policy and did not see such a thing as well. My cat physically injured his paws 5 months after I bought the insurance plan. They refused to pay my claim because my cat had seen the doctor 7 months before starting the policy instead of 6 months before! They said it was in the "terms and conditions"! It was somewhere tiny in the end of the "terms and conditions"! After you buy the insurance they are not as nice as before. The emails that they sent you is also dynamic!

I agree with the many other reviews that they have gone drastically downhill the last few years. I've been with them for 8 years now and my premiums have more than doubled every year the last 3 years when I've made 0 - 1 claims / year, without any warning whatsoever. The coverage and ability to get reimbursements has gotten much worse at the same time. I was appalled to see my most recent new annual charge on my credit card statement when I didn't receive any warning and it had nearly tripled. I will update this review if they work out something fair, but I'm doubtful that will happen. Planning on canceling and disputing the credit card charge as this is predatory behavior. Unfortunately my dog has a pre-existing condition that he's developed while he's had Petplan that will make finding a new plan challenging, but I'm confident that we'll be better off even without insurance than with what Petplan is now offering. It's very sad because I loved them in the early days and referred them to many family members and friends :(