Petplan Pet InsuranceReviews of gopetplan.com

I have used Pet Plan for many years and have had several claims. The most recent was for right around $5000. Pet plan has always done everything like expected. No problems no hassles. They also seem very caring towards our animals. They calculate and settle my claim quickly and don’t waste time getting the check in the mail.

I have had my pomeranian insured for almost 3 years now and had to unfortunately call for info on an upcoming surgery. Joseph Prater (Joe) did an amazing job answering all my questions and not rushing me off the phone. I can sense Joe has a passion for what he does and the entire petplan team. I also spoke with Elona earlier in the day who helped set my new pom puppy up for a plan. Elona also reviewed all options with me and even called me back upon my request. Elona and Joe your efforts do not go unnoticed, I hope someone from communications or management can pass this along.

Too bad I cannot give more than five stars!!! My personal experience with Fetch (PetPlan) and in particular with Joe (Joseph Prater Member Experience Associate) was AMAZING. Very professional, knowledgeable and helpful! Joe provided me with all necessary information and helped to submit my claim online. The whole process was very easy with Joe's help! Highly recommend! M. Y. (Dad to Bonya - 2 1/2 year old cat)

Joe was extremely helpful with questions about my claim. I was waiting on info from my vet and he called them and explained exactly what PetPlan needed in order to complete the claim and also expedited the process.

Joe Prater helped us today with a claim that we had previously filed, but somehow got lost in the midst. Joe was incredibly quick to respond to our issue, was very thoughtful and friendly, and asked all the right questions. He is terrific and made us glad to have Petplan Pet Insurance. He is a keeper so please reward him for his terrific service. Ed Page and Marilyn Tressel Mari

Very helpful and professional. Joe helped me realize we had inadvertently been charged for a pet that had passed away last year even though I had just been calling about changing our address. He was very empathetic and apologetic, and worked diligently to make sure we would be refunded. We have had several pets get sick in the 10+ years we have used PetPlan, and they have always been great about paying claims. Would highly recommend them.

Outstanding customer service from Joe. Nothing was too much trouble for him. Very polite, caring and knowledgeable. I will recommend Joe and Pet Plan to others for sure. Thank you so much Joe, you ROCK 👊

Lindsey was a pleasure to talk to. She could relate to my problems filling out a claim and was so sweet and kind to my problems. She was perfect, couldn't have asked for anyone better. Thank you