Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ebony J.
Pet plan has the best customer service. Joe was kind, helpful and efficient. He knew exactly how to help and really seems like he likes his job and animals.
Response from Petplan Pet InsuranceAug 27, 2021
Ebony, thank you for taking the time to recommend us. Being a Petplan pet parent means a lot to us.
JK
I was about to cancel my policy for rejecting my claim but Joe turned it around.
Response from Petplan Pet InsuranceAug 27, 2021
JK, thank you for your review! We're glad your experience with Joe was a good one! Please let us know if there's anything else we can do to assist you.
Susan C.
Called in to get help with my policy and Joe was amazing!! So helpful and friendly! Got me all squared away.
Response from Petplan Pet InsuranceAug 24, 2021
Susan, we're happy to hear your experience with us was a good one—thank you for the review!
Laurel S.
I had the pleasure of working with Joe Prater today to get all of the necessary documents for my dogs insurance claims. He was very friendly and super helpful! We got everything taken care of in just a matter of minutes.
Response from Petplan Pet InsuranceAug 24, 2021
Laurel, we're happy to hear about your pleasant experience with Joe—thank you for being a Petplan pet parent!
Abigail
Joe was super helpful and expedited my pet claims! Thanks for all the great service!
Response from Petplan Pet InsuranceAug 24, 2021
Abigail, we're so glad to hear your experience with Joe was a good one! Thank you for your recommendation!
Dixon C.
This is a review for the wonderful customer service that I received from Joe Prater. The vet hospital that treated my dog had forgotten to submit the claim and documentation to Petplan. Joe was courteous, and knowledgeable. He helped set up my claim quickly and efficiently, and I felt that I was in good hands. Thank you, Joe!
Response from Petplan Pet InsuranceAug 24, 2021
Dixon, thank you so much for your review—we're so glad to have you as a Petplan pet parent!
Katie K.
This is a review for Joseph, Joe, Prater. I really appreciate his help today to get my pre-authorization moving quickly so we know before our dog’s surgery next week whether it will be covered. Waiting to hear back and this is our first claim in 5 years of having the policy, so this review is only for customer service not the policy overall. Joe was awesome and willing to have me follow up with him if I have questions. An actual contact! Much appreciated.
Response from Petplan Pet InsuranceAug 17, 2021
Katie, thank you for recommending us! We're so happy you could lean on Joe when you needed help.
Jayson R.
spoke with Joseph Prater he is the best customer service rep I have ever worked with he answers all your questions will go the extra mile for you very professional. He deserves a promotion. If he worked for me he would have one. i always believe you have to take care of good people I always do... Thanks Jayson Richman
Response from Petplan Pet InsuranceAug 17, 2021
Jayson, thank you for sharing your review and the experience you had with Joe!
