Kirsten
Can't trust Goosehead Insurance
Goosehead Insurance - Luke Collins (Serving Arkansas, Oklahoma & Texas) - Extremely poor customer service. Moved here and actually signed up for auto and home policy using this agency. On several occasions, trying to reach our agent we were told they would get right back to us. But they never did. I always had to track them down. They also did not follow up on homeowners when the lender inquired about our insurance - on two consecutive occasions. Then when I finally cancelled with them, the actual insurance company was not notified of our cancellation. So we were going to be billed again. The agent's response? "Well if that happens let me know and I will help you fix it." Yeah, right! When I asked the agent about this I was lied to about it. Glad to be able to go back to a better company without a do-nothing agency. What a scam. I do not recommend this agency.