Laurie W.
Huge let down in service
Huge let down in service I purchased Builder's Risk insurance for a new build on my residential home. I told them I only needed it for 6 months and would pay month to month. They gave me a good rate and I signed up for it. Well, once the paperwork was signed, everything changed. Sales Mgr went silent and customer services team told me I had a commercial insurance not residential insurance. They told me that I cannot cancel and I am liable for paying full year in advanced. I called customer services and explained the situation and they told me that there is nothing can be done. So I am stuck with 1year insurance and my house will be done in 3 months, so, yes, I just blew away $700. None of this was explained to me prior to signing. I never felt so misled and uninformed by an insurance company ever ! My advice,stay away from this company! They are only looking at making money and not letting customers know what they are getting up front. They lost a customer for life.