William M.
Careful with legal (aka) names.
Careful with “aka” names. My pharmacist knows me by both “Matt” (my middle name is Matthew) & “William” (which is my first name. The reason everyone calls me “Matt” is because I’m the “4th” in my family of William; so we use the middle name to save time & confusion.) I have done business with goodmd’s about 3-times, over the course of 2 years or so, with no problems,……But this time, my script was halted due to a technicality in my name. My full name is William Matthew Fencl, which I use/go-by “Matt,” but except for legality uses etc. Anyway, I can’t remember when I put down last time, but when trying to get a antibiotic script this time, they didn’t send it because I didn’t have the same name that I had used before. Like perhaps “matt.” Instead of sending the script or simply calling me, they held back sending it all together, until I noticed it didn’t go through. So that’s why the 3 star. I like this company and will use them again, but wish they simply would have called me to ask a question. It’s hard finding companies that use the phone these days, and I guess this isn’t one of them, I’m open to criticism, if that doesn’t sound right or was not the case on the other end’s perspective.
Response from GoodRxOct 16, 2024
We're sorry to hear you experienced a difficulty with the GoodRx services, William Matt. We would be happy to look into this and provide you with assistance. Please give us a call at 888-799-2553; we're available Monday through Sunday from 6am to 9pm CT.