Beware. I ordered a prescription, now, approximately 2 months later I have been charged for a refill. They claim that I 'checked a box' indicating I wanted a refill when I placed the order. I did not purposely check a box to request a future refill. Perhaps it was checked and I had to uncheck it but didn't notice, I don't know. Before you place an order be sure that you won't be paying for a future refill at a higher than average market price. I won't use them again, and I had to cancel my debit card so that they couldn't place any more charges on my account in the future.
Response from GoodRxJan 22, 2021
Hi Steve, we are so sorry to hear about the trouble you have experienced. Feel free to give us a call at 1-855-487-0694, our GoodRx Gold Advocacy Team would love to assist you. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.
SG
Silviu G.
Beware
Beware, you will be charged even if they don’t prescribe any treatment and they tell you to go see your doctor.
The easiest $40 someone can make trough online chat.
Response from GoodRxJan 21, 2021
Hi Silviu, please contact our support team at 1-855-268-2822 so we can assist you with your specific inquiry. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.
HB
Harris B.
not worth the hassle
twice I've spent the time to take goodrx coupons to a pharmacy that's supposed to accept them and both times the pharmacist said the coupons "didn't go through" so I had to pay full price, which was probably more than if I had compared pharmacy prices without goodrx
Response from GoodRxJan 4, 2021
Hi Harris! We're sorry to hear about the issue you've experienced at the pharmacies. Please give us a call at 888-799-2553, and we'd be happy to investigate immediately.
SA
Sandy
RIP OFF
I was paying $27 for one of my scripts. I signed up for good rx and paid for gold membership. My script changed to 200 some dollars. Even the pharmacist at cvs told me not to use them. After he pulled everything up with my good rx gold membership everything was more expensive.
Response from GoodRxDec 23, 2020
Hi Sandy! Because GoodRx compares prices at different pharmacies, there are sometimes lower prices with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area. We apologize for any confusion or inconvenience this has caused you. If you need assistance with cancelling your account, feel free to give us a call at 1-855-487-0694.
MB
Mark B.
GoodRx is not as good as it is hyped up to be.
GoodRx is not as good as its press. GoodRx Gold is even worse.
The app doesn't allow the user to choose a specific drug manufacturer.
What they aren't telling the public is that the price quoted in the app isn't always the price paid at the pharmacy by using GoodRx.
I believe that this is due to the contracts that they have with specific drug manufacturers.
If the pharmacy I use doesn't carry the quoted GoodRx manufacturer, I don't get the best price as quoted in the app. Because that price is for a specific manufacturer.
In my case, I paid less at Costco without GoodRx than I would have paid if I used GoodRx.
And, in this case, the GoodRx Gold price was even higher than the GoodRx price.
How does that work? You pay a monthly fee for GoodRx Gold, and I still have to pay more for an Rx with GoodRx? Really?
GoodRx, et. al., should offer full disclosure to users of the actual services provided. And when contacting the toll free number, the response was basically, "Too bad, so sad. There isn't anything we can do about it."
My experience has left me with a sense of false advertising on the part of GoodRx.
Sign me,
A dissatisfied customer, no longer a Gold subscriber, and no longer a user of their apps.
Response from GoodRxDec 22, 2020
Hi Mark! We're sorry to hear about the inconvenience that you have experienced. At this time, we only have pricing and coupon data for the pharmacies we list. Unfortunately, we do not have access to an individual pharmacy's stock and are unaware when a pharmacy might be out of stock or carry the products of a particular manufacturer. We recommend reaching out to them directly! We do see that you have canceled your GoodRx Gold account, and no charges went through! Feel free to give us a call at 888-799-2553 if you have any further questions.
CS
Connie S.
Tried to use GoodRx Gold at Walgreens…
Tried to use GoodRx Gold at Walgreens and it was rejected. Don't want to pay $$$ to have it denied.
Reconsidering this decision. Called customer service and they said Walgreens doesn't honor it.
My DAUGHTER used her regular GoodRx and that worked.
Response from GoodRxDec 18, 2020
Hi Connie! Unfortunately, at this time, Walgreens is not a participating pharmacy with GoodRx Gold. If you decide to return to GoodRx Gold in the future, you can always check our list of currently participating pharmacies prior to signup here: gold.goodrx.com/directory We are so sorry for any confusion or inconvenience this has caused you!
RR
Rodney R.
Coupon pricing not correct
Coupon pricing not correct
I dropped off a prescription with a Good Rx Coupon for $32.95, when prescription was picked up (3 days later) today,I was charged $58.85. The excuse used was that the med had to be ordered and it was a different vendor. The scripts for this med on Good RX wed site average $40. Today's price is $44.40 from the same vendor at the same store.
Response from GoodRxDec 17, 2020
Hi Rodney! We apologize for the difficulties you have had at the pharmacy. We would love to investigate this further - will you please give our Advocacy Team a call at 1-888-799-2553? Our hours are Monday-Sunday, between 8AM and 7PM CT.
SB
Steve B.
CANNOT ENTER ADVANTAGE PLAN
For two months now I have been unable to enter my Advantage plan on GoodRX. I had it entered but I was considering a new plan. When I tried to enter it the drop-down box would not accept any input. Now I don't have my current plan entered. I have tried the site on Chrome, Firefox, and Edge with all extensions disabled. I have sent two emails to GoodRX with no response.
I think you have misunderstood the problem.
On GoodRx there is an option to enter my Medicare Advantage Plan to get an exact cost with my plan. When I try to enter my plan the drop-down menu will not accept any input. I did have my plan entered but I tried to change it as I was considering a different plan. Now I can't reenter my current plan. If I can't
enter my plan then GoodRx is of no use. I want to
compare plan prices.
Response from GoodRxDec 14, 2020
Hi Steve! We're sorry for the confusion! You will not need to enter your prescription plan online in order to search for GoodRx discounts. After searching for your prescription, you'll see a list of pharmacies and prices. You should also see some drop-down options with blue text just above those listings where you can select brand name or generic, form (e.g. tablet or cream), dosage (e.g. 100 mg) and quantity. Click on each available drop-down option to change the drug from generic to brand name, or select your correct form, strength and quantity. The prices will reload to show you coupons matching your prescription at pharmacies in your area.