Michael P.
My husband just spent 10 days in the…
My husband just spent 10 days in the hospital, 4 in an induced coma on a respirator. He came home after suffering low oxygen saturation for a prolonged period, the Dr prescribed many medications one at a cost of over $1200. a month ...after a discussion with the Dr he changed the medication and changed the script. 2 weeks after it was canceled my husband received a phone call stating that the Dr called and ordered this medication and that he needed it, being somewhat unaware my husband paid the copay of $140. (On a fixed income). Well the medication arrived, temperature sensitive yesterday, monday, the cold packs inside the carton were not frozen,and the internal temperature in the box had to be over 100 degrees-we live in Florida and it is august- within 10 minutes of arrival he called Good rx .....the response......oh its still good, it can withstand being over temp for 72 hrs. My husband called his pulmonologist to find out if he should continue with his other meds. and explained what happened to the medication....if it was safe? Absolutely Not....it has been compromised and that he had cancelled that script prior to our call to him so he didn't understand why they called. In the end they will not refund the cost, take the medication back and told us to throw it away. It was a good thing that my husband didn't use it along with the other medications, because it could kill him. In hindsight I almost believe this was a representatives way of getting a sale, DISGRACEFUL!!!!!!!!
Response from GoodRxAug 19, 2021
Hi there, we sincerely apologize for this unfortunate incident. If your visit was done through GoodRx Care, please call 415-237-1378. If you placed the order through GoodRx Gold Home delivery, please call us at +1 (855) 846-4665. We would love to help rectify the situation.

