Franklin V.
I will NOT use GoodRx again
I used the goodrx care service, and wasted $50. It's the telehealth service where I spoke to the doctor on the phone for about 12 seconds, to tell him my name, birthday, and state. That is the sum total of the exchange we had on the phone. I received a single text from the doctor, one denial of a prescription refill. It was clearly a copied-and-pasted document designed for the doctor to avoid liability, not designed for patient care. There has been ABSOLUTELY NO discussion of the medication with the doctor, no give and take. NOTHING. I sent 3 follow up texts, none of which have been answered. I am currently in the chat, which the doctor has left unanswered for 25 minutes at this moment. This was Dr. Andrew Kaiser You guys at GoodRx can look and see who he sent a single, boilerplate response to at 2:37 pm today and left me alone in a chat room since. You can track down my contact information and start processing my refund.
Response from GoodRxJan 26, 2022
Hello Franklin, we are so very sorry that your experience with GoodRx Care was less than ideal. Our Advocacy team can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Please give us a call at 415-237-1378 and we'll be happy to help. And again we are so sorry for the frustrations.

