Such a waste of time. Just save your money and go to urgent care
Response from GoodRxJun 1, 2022
We would like to apologize for your experience using GoodRx Care Elly. We would be more than happy to look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through our app or give us a call at 415-237-1378 and we'll be happy to help.
AW
Audrey W.
Total Scam
Total Scam! Do not waste your money or delay getting medical care because you think someone will contact or call you from goodrx care. They take your money and then tell you someone will call within 8 hours but no one ever did despite my sending several messages. Find another service or go to a walk in- this site is a bust.
Response from GoodRxMay 31, 2022
We're terribly sorry for the bad experience, Audrey. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through the message center in the app or give us a call at 415-237-1378 and we'll be happy to help.
RA
ranger
UNSAFE and a total waste of time and money
paid for a derm consult and provider insisted on prescribing medications that i have previously trialed which resulted in 15 lb weight gain and hyperkalemia…ultimately told by goodrx provider they cannot help with and tx for acne and to follow up with community provider. I then requested contact for customer support and no response.Please save your time and money and avoid these providers as they would rather have you endure known adverse rxn to previously trialed meds like androgen blockers with clinically noted irreversible side effects vs working with you. HUGE WASTE
Response from GoodRxMay 23, 2022
Hi there! We’re really sorry to hear that your experience was not the best. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center in the app and we'll be more than happy to help.
GE
Ge
Honestly, the epitome of a pathetic downgrade.
When enter a med and the inept thing has the SAME price for 24 tabs, 90 tabs, 180 tabs, SINCE the major site destruction underway, that is clearly RIDICULOUS. Almost as fraudulent as a government, and laughable by any pharmacy anywhere. "NOBODY is that stupid" is the common remark at pharmacies where they do not have horrible head injuries, drug abuse, &/or psychopathic issues. MOST pharmacies with people that CAN pass a remedial competency assessment, abjectly refuse illegitimate savings cards/coupons. They use their head and use the pharmacy's savings card,which IS accurate! It consistently works and provides substantial savings.
Note: can buy, VERY reasonably, and SMARTLY, high quality, artificial intelligence software that would disembowel the entire site. This is known as "QUALITY CONTROL". ALL responsible for the site destruction, an easy exercise can be VERY educational. REVERSE the paychecks for ALL the time wasted to destroy the former site. This is known as PROBLEM SOLVING.
Response from GoodRxMay 18, 2022
We’re sorry for any confusion, Ge! We are currently working on updating our website to better serve you. When adjusting your prescription on the new site, make sure to select the blue box “update” to ensure the new settings are saved. If you ever need any assistance please give us a call at 888-799-2553, we are happy to help!
ST
Steve
Don’t believe the coupon prices: bait and switch!
I looked up my prescription on GoodRx and found I could get it as Rite Aid for $8.90. I gave the prescription to RiteAid along with the coupon, and when I went to pick it up, it was more than $18.00! RiteAid said I’d have to call GoodRx, which I did from the store, and I even allowed the pharmacist to talk to the GoodRx rep on my phone. GoodRx confirmed that the more than $18.00 price was correct, and that their advertised coupon was simply wrong. They would NOT honor their advertised price. Seems like a scam of bait and switch! I wasted time and gas, and walked away without the prescription, which I can get cheaper OUTSIDE of GoodRx.
Response from GoodRxMay 13, 2022
Hi Steve! We're sorry for hearing about your experience with GoodRx. Because prices are tied to actual cash prices, they can fluctuate from time to time. If your insurance offers a better price, we absolutely recommend using whichever is going to save you the most! Please let us know if we can help you with anything else.
DO
Doug
GoodRx Price not Honored by Winn Dixie Pharmacy
I do not have insurance, so I used GoodRx for my prescriptions. My issue is very simple ... the GoodRx price was not honored by Winn Dixie. I showed the Pharmacist the coupon price, and he said the GoodRx price doesn't matter. Winn Dixie charges their price. Period. I then called the GoodRx customer support line. I explained the situation, and waited at the pharmacy. GoodRx called the pharmacy, and called me back. The GoodRx rep told the same thing the pharmacist told me, and said that was that. So what's the point of all this if pharmacists don't have to honor the GoodRx price? I drove out of my way to get the lowest GoodRx price for absolutely nothing. This is nonsense. Wasted time and money. Thanks GoodRx, your service is worthless.
Response from GoodRxApr 25, 2022
We are so sorry for the frustrating experience Doug. We have escalated the issue internally and will be working with Winn Dixie. If you would like we would be happy to help you move your prescription to another pharmacy, please give us a call at 888-799-2553!
SA
Sony A.
Horrible App & poor assessment
Their app is horrible. It has a tone of problems if you just trying to become a Gold Member. Then after spending hours trying to register, I finally get a hold of nurse to refill my meds.
I told Ms. Chelcie Kaluzny the Nurse Practitioner who was handling my refill, that my doctor meant to put me on 3x pills a day but she sent to the pharmacy 1x a day. I asked her if it's possible to adjust my prescription. Instead of saying no, we can only give you 1x a day, she cancels all my refill, so now I have no meds at all which is even worst.
She clearly didn't want to work or help. she did a poor assessment of the situation and did the worst thing she could of done, me with no meds at all.
Response from GoodRxApr 18, 2022
Hi Sony, we're sorry you had a bad experience. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please give us a call at 415-237-1378 and we'll be happy to help.
SC
Scammed C.
Scam business model put into action
Continuous never ending (even after at least 10 calls and 2-3 hours on the phone to Good Rx customer service) problems trying to get the Gold Rx price instead of the free membership price. I pay $6 a month for literally nothing except wasting hours. Good Rx is very well of these problems and will literally do nothing but give you excuses and regularly lies to you. Definition of theft of services and I have an open going criminal case investigation for theft of services from my state’s Attorney General office. Amazing that they knowingly are operating a business this way.
Response from GoodRxMar 24, 2022
Hello there, we are sorry you feel that you are not getting our best benefits with GoodRx Gold. GoodRx Gold is supposed to offer even deeper discounts than our GoodRx Core services. If you have a GoodRx Gold account, you are still able to use a normal GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area. However, if you are finding that the Gold service are no longer for you, please reach out to us and we will be able to assist you in canceling your account. Please call us at 855-487-0694 and our Advocacy Team would be happy to assist you.