GoodRxReviews of goodrx.com

By the time you get the code it’s too late over and over again!!!!!

Was on Wegovy and didn't know the price DOUBLES when you go up to next dose. I can barely afford it at 150/month Cant do $300/month So I switcheed to another provider whose price never goes up.

I have had nothing but disappointments with GoodRx. The website does not show past prescriptions. Just one of 4. The request to auto refill has never been completed. Despite text notifications I am still required to call in every month to refill. I have had orders cancelled without reason. Every time I do call in, no less than 20-30 mins to solve the problem. I have received order incorrect. In one case 10 instead of 30 pills. When called to address, I could not get a refill because it was not the 30 days following even thought he quantity was short. It is as if none one with common sense has set up the company. If I didn't already have all my prescriptions with GoodRx I would have been gone. The savings in costs are not nearly worth the challenges I have had to put up with.

Consistant and reliable

After reading reviews I thought GoodRX Care would be the best option for fighting a UTI while on vacation. I was hoping to save myself an urgent care visit and get a RX to a simple diagnosis but NO that was not the case. Charged $39 to tell me I should go to an urgent care! Absolutely useless

It was fine for a while, what you'd expect from a telehealth provider. Where it went wrong was when I switched to a new birth control, got prescribed, and then my pharmacy (CVS) told me they reached out to my provider 3 times to get information or something, and she never responded. So I went to the GoodRX chat (where it literally says something like, "If you need any help, just message!") and I asked if they could tell my provider if o respond to my pharmacy. I got 1 response asking me what the CVS was asking for, but when I went to respond again, it told me I didn't have an active appointment anymore and needed to make a new appointment. I'm sorry, you want me to pay for a new appointment just to ask them to respond to my pharmacy? Absolutely not. So I sent an email to GoodRX support. The automatic reply said I'd get a response in 24-48 hours... it's been over a week. I gave up. I'll just find somewhere else then. Also, getting to the care portal page that actually shows the message/chat/inbox is impossible to find unless you get a link in a notification from receiving a message.

Always loved the app for researching prescriptions. Decided to try the online health for weight loss. Problem with these services is they will not provide any information up front regarding what medicine they will prescribe or the costs. They want you to join a monthly service for $149 per month. They conveniently discount the first month but if you decide not to go with their recommendation for weight loss drugs, you must manually cancel the monthly subscription and no refunds for the initial month you paid. Waste of time and money.

You say: I think this platform can be of tremendous help to people. It’s not too costly, and even for those of us with insurance, this route will often be more affordable, and I’m guessing - though I personally cannot affirm this based on my own experience - just as effective as an in-person meeting. However, I also think that the scope of pathologies for which one of their physicians will make a judgment should be made clear on the site, meaning that all symptoms and associated issues that would necessitate a physical examination (and are therefore untreatable by goodrx physicians) should be made clear and enumerated in advance. I met with a thoughtful and capable doctor, but he seemed aloof and unaware of the conditions that are likely to bring patients to this platform. Telemedicine, by definition, is going to have some blind spots, and unless goodrx can come to terms with this fact, adapt accordingly, and learn to trust their patients, people are going to be dissatisfied and are going to feel duped when they learn that they’re not going to get the antibiotics or corticosteroids or whatever it is that they desperately need to overcome their illness. I feel misled, even though my doctor acted in what I believe to be good faith. I was nevertheless under the assumption, based on what I learned from the website, that my problem could be adequately addressed by way of our teleconference. It became clear seconds into the call that that was not the case and that my concern was going to remain unaddressed. I ended up paying for some simplistic AI slop on an issue I do not have and about which I was already well aware and a recommendation to go exactly where most of us are trying to avoid going: the ER. I still need an appropriate anitibiotic, and I’d still very much like my money back for not having services rendered, unless I’m offered an antibiotic or an opportunity to meet with an other physician. It’s sort of silly to me that antibiotics might be prescribed to me if, for example, I had symptoms consistent with an upper respiratory infection (which clearly is not the same thing has having proof that the symptoms stem from a bacterial infection)), and yet you all act as if a physical exam, imaging, and a culture is absolutely necessary before you’ll risk prescribing me the antibiotic I need. In short, the business presents itself as an online medical clinic but seems closer in character to a pill mill for PDE-5 inhibitors and other important but less pressing meds. Don’t sign up for an appointment if you’re actually ill and need treatment. They’ll likely tell you as, as they told me, to do exactly what I’m trying desperately to avoid by going through goodrx: go to the ER or urgent care and pay a fortune. (And just to be clear: in spite of the tag at the bottom of this assessment suggesting that this was “unprompted,” I was in fact given a link and encouraged to review this company (by the company itself). I’m guessing they disown their prompting to make it look like the bad reviews are motivated by extreme animus and are not characteristic, while the good reviews are motivated by such great experiences that people are actively looking for and seizing the means by which to praise the company. In other words, the bad reviews seem spiteful and vindictive while the good ones appear to be self-driven attempts to evangelize for this company. Nope and nope. We’re responding to a prompt and clicking on a link they provide.)