Annon
Sign up special coupon price not honored
I made the mistake of creating a free account. I was sent an offer for a one time discount coupon (over their regular coupon price) for a med for $4.42 for up to 83 of them. NO WHERE ON THE COUPON did it say it was limited to 30 for that price. Called then at the pharmacy yesterday evening. Customer service said the price was $8.79 regardless of what the coupon said. I asked why the coupon was wrong then and got no answer. Called customer service today who said that price is only for 30 pills which the coupon did not indicate. She stated ALL coupons say for how many. No they don't. My coupon didn't. I read her everything on my coupon. I read her the conditions attached to the coupon which says up through 83 pills. I told her I could send the coupon. That was ignored. That customer service rep talked over me repeatedly and told me that the coupon is wrong, wouldn't listen to what I said and didn't care what I had taken photos of from my computer screen. I told this kind of behavior was unethical by the company. If the $4.42 was only for 30 pills they clearly needed to indicate that! Photos of are my computer screen and no where does it say that price is only good for 30 pills. Of course I do wonder now how much money they will make selling my information. To protect my privacy I will be canceling my account after I have this settled (which I doubt will happen). I asked to speak to a supervisor and was not allowed to. I was told one will call me back. I doubt that will happen. UPDATE - the response below has nothing to do with the "special offer" coupon I received. That coupon comes via email (and the url for the coupon was legit so it wasn't a "fake"), you click on it and the offer shows up. You don't go through the normal site so all those instructions have nothing to do with this. Further the coupon said 1-83 pills was $4.49, 84+ was $10 something or other. No confusion there about the cost. More like bait and switch hoping you will still buy and not leave since you are already there. I did get called by a supervisor today whom I told since they aren't honoring that price/number of pills they need to stop sending them out and change the wording on them to represent the truth. The price was lower than the "regular" coupon, however it wasn't the price advertised.
Response from GoodRxJan 10, 2023
We can understand where your confusion and frustration stemmed from, Car, and would like to apologize. The price of a GoodRx coupon prescription can vary based on the prescription configuration, which can be adjusted by using the drop down menu. From there, you are able to update the coupon details; brand, form, dosage, and quantity; to match your script. After connecting with the appropriate teams and verifying the information we have in our system, it looks as if your coupon was for 30 tablets of pravastatin 40mg. However, the $8.79 you paid was for the quantity of 83 tablets at the Walmart in your area. We can see the confusion lies with the “up to 83 days”; which is not a reference to the amount of pills in your prescription, but to the duration your script may last. In regards to your privacy, if you would like to have it removed from our system you can do so using the link below. Please note data deletion can take at least 45 days to complete: https://goodrx.co/privacy. We will pass your feedback along to the appropriate team to improve our system and minimize confusion. Once again we are sorry for the confusion and frustration this misunderstanding has caused.