GoodRxReviews of goodrx.com

Unfortunately, I can't get a prescription filled for the last 18 days for their at home delivery. I have called 3 times, and at first it was sitting in perscription transfer status for 9 days. After calling, it moved into preparing shipment. It has been sitting in this status for multiple days and I have called twice to get a status update. The amount of conflicting information you receive on the calls with agents is unsettling. At first, I was told it shipped. I asked for the tracking and then I was told the label was printed.....or it's a glitch in the system that isn't updating on my screen but will update by the end of the day. My recent favorite is that it will be escalate to a supervisor to get the situation handled. Still no status change, update, or call from a supervisor that I was promised. No one seems to be handling the issue or resolving issues on open tickets. Really bad customer service. Why is it so difficult to get answers and a prescription shipped? It should not be this difficult. Also, it seems that the agents are reading from scripts or using stock answers to common issues. The agents dont seem to understand the process or next steps and just send an email or push a ticket to another department to resolve. No one seems to be point on handling or addressing issues at all. Time to look at your process, support services, and issue escalation. Also, get the tech guys to fix all the glitches and anomolies that keep happening with just my ticket.

Shi*ty service when you're feeling like crud. These folks do not want to help you. They want your money. It takes hours to get a response, only to get the runaround. I simply went to the ER to get a prescription for migraines.

They are happy to take your money only to tell you to go to the doctor. They really shouldn't have an online if they cannot help. I am having a gout attack and the first thing they should have told me before they stole $49 from me is we cannot provide prescriptions for gout!!! Maybe they want the $19 monthly payment to pull even more money over time!! What a joke. Do NOT use GoodRX!!

I've just finished my third try at canceling GoodRX Gold. I hate OOI.* *Obviously Obstreperous Instructions

This will be my 2nd interaction with Goodrx and it was equally as horrible as the first. So I go to the site looking for a general visit for pink eye. Well as you look thru the options they range from birth control, to high blood pressure to UTI's, diabetes, sexual health..I mean very serious ailments..but something as basic as conjunctivitis or eye concerns wasn't present. I'm thinking I'm missing something so I start the "general visit" process. It prompts me to answer a HOST of questions about my condition and at the end -- it literally sends me back to the original list of services. I'm back at square one. No feedback given as a result of those questions being answered or anything. It was a loop. In the midst of my confusion I received a chat message from the care center advising this chat was for any questions I had about my visit. Thinking the team had received my request for an appt and had accessed the questionnaire, I replied advising what I felt I had and the meds that have worked in the past. Then a Victoria responds in the chat (a full day later after the team advised all messages would be responded to in 4 hrs) basically routing me back to the original list of services, and further states if I don't see my needed sevice on the list that I need to follow up with my provider. Why have a general visit link if it doesn't route you anywhere specific to the questions asked? Why have a general service link at all if it doesn't define what it actually does? I would have expected once the symptoms were described to receive feedback advising "we do not offer services for these symptoms" or something to that effect. Instead I wasted a whole day waiting to be told we cant service you. I should have known that within minutes. I'm done with this service. Do not waste your time with the general visit link or the questions asked within it. It is as unhelpful as the chat team assigned to assist.

Great job with Drugs

The price has never been right. I used to pay for Gold membership but got tired of wasting my money. I get buprenorphine and what they don't say is if the generic manufacturer is on back order that you are gonna pay quadruple. I had a coupon for 26 dollars and it was actually 170 dollars. They say try another pharmacy but guess what I have tried 6 others all the same so the coupon isn't what it's supposed to be. It should say that on the coupon, only good for 1 specific kind all others are not this price.

I closed my account and they confirm that my account is closed but keep taking 9.99 out of my credit card each month. I've spent about 2 hours with 6 people on the phone and it is still not resolved. Credit card company has credited my acct and it trying to block them, but if this doesn't work I will have to close my credit card and get a new one! Now they want my email - I've already given them that and my Mastercard number and my phone and address. Guess what - from my supposedly closed acct. they took another $9.99 from my card on Mar. 27th!! Mastercard hopes they are a company they can block, but if not, then what! I cannot stand to talk to them any longer because they've asked me the same questions so many times and say, "nothing else we can do, contact Master Card!" It got fixed really fast after this review but how much do they make from the elderly and not savvy people who don't know what to do when stonewalled by a company this way?