GoodRxReviews of goodrx.com

I used the GoodRX app 10 days ago to have a prescription filled though their Telehealth service. Initially, I was prescribed the incorrect medication. While this was resolved the following day, in the 10 days since GoodRX insists that they sent my prescription to my pharmacy. I have visited my pharmacy 5 times in the last 10 days and theres is no prescription available for me from GoodRX despite then insisting otherwise. Their care team over the phone is unable to assist (understandable), however, their online messaging team only replies once per day, making finding a resolution feel impossible. I’m sure GoodRX is great for prescription savings. However, if you’re thinking of using their Telehealth services, run away?

A waste of money and time. I wouldn’t recommend scheduling a Care Visit with GoodRx. I paid to speak to a healthcare provider for an inhaler refill. They did not call me just sent a message asking if I had shortness of breath (a very common Asthma symptom that has various levels of severity). I said yes and the person I was messaging with just told me to call 911 and did not respond to any more messages or refill my inhaler. If they had called me I could have explained that yes I had minor shortness of breath but not nearly to a degree that I needed to call 911. This interaction was so frustrating because this health”care” provider clearly didn’t care what I needed and just wanted to end communication as soon as possible without even helping me with my refill. I basically paid for a random person to message me useless advice.

I'm a senior with horrible pain, I waited and waited for my card only to find that CVS does not honor card for Percocet. They wanted $140 for 60, I usually pay $6.66. What a rip, so the card is worthless to me and many others. It was cut up as they all should be. Good RX needs to rethink their business?

HORRIBLE. I wanted to get my birth control and the chat with the NP made NO SENSE. And she prescribed something I did not ask for at all…. So frustrated and it was a waste of $49 - Goodrx needs some major quality control this is ridiculous

They took my payment and did not talk to me or respond to my questions .

As reviews suggest, GoodRx is very hit or miss. For the first 6-months, everything was solid - meds delivered as ordered. Three to four months ago it went into a nosedive. As some others mentioned, charges for doctors appts and monthly membership fees, but no meds delivered and constant promises that the meds would be available soon. They cited a "national shortage" - after three months of these delays and charges with no meds, I checked other pharmacies and online services - all said there was no such shortage, so seems to be a supply chain problem limited to GoodRx, not "national", albeit it at higher prices that GoodRx offers. I really wanted to like and use GoodRx, but their inability to deliver meds, and associated terrible customer service (constantly holding you off without any help in solving the real challenge) lead me to write a bad review. Would love to return to them if they can resolve these recent issues. ***Good Rx sent generic response you can see below with no contact info. I called their main number and confirmed nothing has changed - they cannot get the meds, which I have since gotten from a competing online pharmacy (albeit at a higher price) and they said they cannot get the medication I can easily get from their competitors. While I would still love to go back to GoodRx, their generic response and my followup call confirm my review. I would change nothing at this point.

Got a coupon for a medication via GoodRx at Winn-Dixie which was not honored by the pharmacist. Charged me over double for the medication. Take Winn-Dixie off your website.

I paid $49 for an “appointment” through GoodRx. I have high blood pressure and lost my insurance in February of 2023. I ran out of my medication a couple of weeks ago and do not have a refill for the prescription. I was asked to provide a current blood pressure ready (I have a machine at home) and provided the reading. My refill prescription was denied due to my blood pressure being too high. The whole interaction with the nurse was a few minutes tops and my money gone. What a scam!!!!!