GoodRxReviews of goodrx.com

My prescription, which requires refrigeration, was delayed in shipping. When it arrived, both ice packs were warm. I have requested that this issue be looked into and would like a confirmation whether this delay and temperature may have affected the safety or effectiveness of my medication.

When everything is going right, they are great. However, renewing weight-loss prescriptions online is another issue. The website frequently shows “Something is wrong, try again later” messages. Having to explain the same questions over and over to multiple people during the same renewal process is frustrating. I know they can access the previous information, but they don't. It’s taking me five days to resolve an issue where the prescriber failed to include pen needles. Each time I ask for the needles I'm asked why. If you have time and patience to put up with this, then GoodRx is a good fit. Otherwise, look elsewhere.

Every single time medication is mailed, it arrives several days after the previous RX has run out. Gave up and went to another online pharmacy.

The price went up and I never filled the prescription

For the last two refills I had to reach out to customer service because the order had a problem. In cases, the agents were unclear in their communications, had difficulty in understanding the issue and did not seem familiar enough with the ordering process on my end. Very time consuming and frustrating.

Prices not competitive with glp1 any longer. There’s a lot of new options with lower cost but the price has remained expensive with GoodRx

You were unable to ship to my vacation home. Thus, I’m going to be short until I get back to my primary home. Yeah, I contacted you and asked for a double refill as well as giving you my forwarding address and you still couldn’t get it right.

The timing of the refills are not allowing me to keep a consistent prescription. There are gaps where I do not have any meds for a period of time.