sue
Good Rx are Scam Artists
Good Rx are to be avoided at all costs. Do not get taken in by their advertised coupon rates (the Walgreens Pharmacist admitted to me that these are almost totally incorrect, and they don't have to honor the prices shown in these coupons as so many carve outs implemented) This company are a scam, you will waste money and your own time attempting to get the service you think you signed up for. They have zero customer service (no phone number, just BOTS answering asynchronously in a chat window repeating the same inaccurate guff) Clearly, they operate on the basis of breakage whereby enough gullible customers like me sign up believing their fraudulent advertised rates and they have zero concern about retaining anyone as they scam you out of your $49 for zero value. Avoid at all costs - these people are scam artists. As an update to this review - while Good Rx leave legitimate sounding responses its all hot air. I have been regularly conversing via their 'message center' and received zero help other than 'the pharmacy should honor the price" despite asking for a full refund. They repeatedly point you at these options and assert that the price is legit, leaving all the infuriating and time consuming follow up to you as the frustrated customer. I am very sure most people give up trying to get help, let alone go to the effort of posting a negative review.
Response from GoodRxJan 2, 2024
Hi there Sue, we apologize for your negative GoodRx experiences. When it comes to GoodRx coupons, the price you see is the price you should expect to pay. If you ever come across a price discrepancy, please give us a call; we'd be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT. As for your GoodRx Care experience, we would be more than happy to investigate or issue a refund as a part of out 100% Satisfaction Guarantee. For GoodRx Care assistance please reach out to us via our message center, so our team can provide you with assistance. https://goodrx.co/3R1EDOp Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.

