Joanna H.
I paid them my money and filled out the…
I paid them my money and filled out the questionnaire. I really needed this service. They say the wait time is 4 hours. I called them after 8 and spelled out my name five times by which time they could only tell me they had my money and I would need to wait for a refund. It's also Friday at 5pm so I am stuck with no prescription. Beyond let down.
Response from GoodRxJan 29, 2024
We understand your frustrations and appreciate your patience, Joanna! Currently our GoodRx Care support team is only available via the message center. To protect your privacy, only the Care team can review your appointment details. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. We will be reaching out for further information via TrustPilot, so we may contact the GoodRx Care team on your behalf. Thank you for providing more information, Joanna. We are processing a refund for your appointment. Please note refunds can take 5 to 10 days to complete, depending upon your bank's processing times. It appears a prescription was provided at the end of your appointment, but you will need to select a pharmacy to send the prescription to. A Care team member should also be reaching out to you with more information, so please keep an eye out for that. https://goodrx.co/3R1EDOp