Kalvin M.
GoodRx just not doing their jobs or what?
I have waited 2 days for my medicine to ship out it was cancelled randomly for no reason even contacted customer support told them it was cancelled they had no details to give me said if it was cancelled again maybe they would have details and to place it again I placed it again today is now day number 3 waiting for it to get past preparing shipment so the first time I waited 2 days just for it to be cancelled now today is the 3rd day of waiting for preparing shipment to say it's sent out I'm convinced the people responsible for contacting the suppliers is just not doing their job whatsoever this is so ridiculous I should get my whole 44 dollar order for free at this point cause I've waited an entire week for it to even be placed in the mail and it's still not in the mail yet still not past preparing shipment screen after paying for their gold subscription this is just absolutely crazy and beyond unprofessional for a group that markets themselves as so amazing of a company for medicine on top of all of this I've been charged twice for the 44 dollar order and still haven't been refunded the other 44 yet like what kinda treatment is this
Response from GoodRxFeb 26, 2024
Hello Kalvin, we apologize for the frustrating experience. We were able to locate your call in our system. You should receive your medication within the next 2 business days. As for the duplicate charge, we show the refund processing through our system. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. If you do not receive your medication or refund, please give us a call at 855-487-0694. We'd be happy to help!