GoodRxReviews of goodrx.com

Response from GoodRxApr 25, 2024

We apologize for the negative experience, Patty. We were able to find your correspondence with our support team and would like to escalate this issue so we can investigate further. To do so we will need more information. Please email our team at [email protected] with the following information: Date and amount of all charges: Last 4 Digits of Card that was charged: Card Type (VISA, MasterCard, Discover, Amex): Card Expiration Date (mm/yy): Billing Zip Code:

Response from GoodRxApr 17, 2024

We understand your frustrations and appreciate your patience, Kevin! Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. Please let us know if you still have yet to be assisted, if not we will reach out to our Care team on your behalf. Thank you for providing more information Kevin. We have reached our to our GoodRx Care team and it appears the prescription from your second appointment should be available at the pharmacy today, if you haven't already picked it up. We apologize for the negative experience and we will be providing you with a refund for both appointments. You should see the money returned to your card in 5 to 10 business days depending upon your banks processing time.

Response from GoodRxApr 4, 2024

Hello BD, please give our team a call so we can provide you with further assistance. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT. Be sure to let them know, you may need to get a reference number and the Tango's Customer Support team information.

Response from GoodRxMar 26, 2024

GoodRx coupons are tied to a medication's cash price; unfortunately when the cash price fluctuates so do our coupons. However, if you ever do come a cross a price discrepancy between our listed prices and what you pay at the pharmacy, please give us a call at 888-799-2553. We'd be happy to help!

Response from GoodRxMar 26, 2024

We're sorry you had a negative experience while trying to use a GoodRx coupon while at the pharmacy. Please give us a call so we may investigate and reach out to the pharmacy on your behalf. We'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Response from GoodRxMar 18, 2024

Since GoodRx compares prices at different pharmacies, there are sometimes lower prices with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area.

Response from GoodRxMar 15, 2024

We are sorry for the negative experience, Carol and would like to investigate this for you. We will have someone from our team provide you with the receipt via email using the information you have provided here.

Response from GoodRxMar 12, 2024

We appreciate your feedback, Evren! We always encourage you to take advantage of the best price available to you.